What is a way to reinstall Chromebook OS? Acer R 13 C85 312T

carol001
carol001 Member Posts: 1 New User
edited November 2023 in 2020 Archives
The Chrome OS on my chromebook has been damaged "Chrome OS is missing or damaged".    I've gone through the steps of downloading the Chromebook utility app from Google, on both a flash drive and an SD card, and can't get it up to begin rebooting.   I do get the message to insert device to reload Chrome OS.      I insert the drive or card, and the screen simply goes to black.    Or it's given the message that chrome OS is not loaded on the removable device.   

I wondered if there is something specific to Acer (a particular brand of SD card or flashdrive) that would work better for reinstalling the OS on the Acer or some technique that will help.    I've tried this probably about 25 times now, and it's not working  (I've used both San Disk and non-San Disk drives and cards, about 5 different ones)  
Acer R 13 312 T  K5X4    MFG Date  2017/10/31    

Answers

  • pkw
    pkw Member Posts: 69 Die Hard WiFi Icon
    Could you break down the steps you follow to create the recovery drive? It sounds like there's something not right there. On my R13 I never had any issues creating a recovery drive.