Power LED got dimmer than usual an my helios 300 (2019)

Lightsss
Lightsss Member Posts: 4 New User
edited November 2023 in 2020 Archives
A fey days ago, the power LED on my helios 300 became dimmer than usual (around 25% dimmer). when I got the laptop, the power led  was the same brightness as the charging led, but now it's dimmer. The laptop still works normally, no unusual behaviour. I'm not sure if it happened when I updated windows 10 to version 2004...
Should I be worried? My warranty period ends tomorrow (I bought the laptop exactly 1 year ago)

Answers

  • What is the exact model? Example ab515-51-75kz . Can you send a photo of the Led? 
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  • Lightsss
    Lightsss Member Posts: 4 New User
    What is the exact model? Example ab515-51-75kz . Can you send a photo of the Led? 
    My model name is PH315-52-71HH
    I don't think it's really visible in the photo. But definitely noticeable IRL compared to the charging LED
  • I do not think it is something of concern, this difference in brightness of the LEDs. However, have you tried to contact technical support, since your warranty is valid until tomorrow? Also, does the same problem occur when resetting the battery? 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Lightsss
    Lightsss Member Posts: 4 New User
    I do not think it is something of concern, this difference in brightness of the LEDs. However, have you tried to contact technical support, since your warranty is valid until tomorrow? Also, does the same problem occur when resetting the battery? 
    Okay I'll try
  • Does the problem still occur?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Lightsss i wouldnt worry about that at all if everything else its working fine its just a cosmetic issue some leds go weaker than others its normal i bet no one noticed that one yet and if some ppl start to really notice that it will be exactly the same on all  :)


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