Nitro 5 AN515-44 USB Only Working with Certain Devices - Power Issue?

GAN7
GAN7 Member Posts: 1 New User

The Problem


USB 3.2 port on Acer Nitro 5 laptop can read thumb drives, iPad etc and charge wireless headphones but it can't power USB receivers for keyboard and mouse and can't power X-Box controller. Laptop has three blue 3.2 USB ports. One on right side has "power off charging." Two on left do not and are identical as far as I can tell. The front left USB is the one that's not working with USB recievers or X-Box controller. Other two are working fine. I can't find power specs for the drives in windows and since they seem to be identical according to the manual, I'm wondering if there's a problem with port. I bought the laptop last week.

Specs


Acer Nitro 5 laptop model AN515-44 AMD Ryzen 5 4600H Win 10 Home v. 1909 64 bit 8 gigs of RAM

Solutions Tried


Powered on and off Reinstalled drivers Changed power management settings for USB drives


Possible Cause of Problem?

Only thing I did was plug an iPad into the port which it read fine. I had some issues "ejecting" it but eventually did so with iTunes. It didn't show up under "safely remove hardware" so I just removed through iTunes.

Apologies for not being better at explaining this. Any help greatly appreciated!


Answers

  • When you connect the keyboard and the xbox controller to the usb 3.2 port, does a device appear with problems in the device manager? 
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  • sHine94
    sHine94 Member Posts: 3 New User
    Hello, did you find the problem. Mine has the same problem too. AN515-45 Laptop. One port on the left can't use with mouse and keyboard but it can use with HDD and USB stick.

    So weird