What is wrong with my Nitro 5 Spin (NP515-51)?
I purchased a Nitro 5 Spin, with an i5-8250u, 8GB of RAM and a GTX 1050 somewhere near the end of July 2019 from an authorized Acer Store. i had my exams back then and as a result never got to spend a lot of time gaming or performing GPU intensive tasks. When I finally started gaming, somewhere around August or September, I realized there were tons of problems. CS:GO which is a potato game, wouldn't give me a steady 60 fps, no matter what map I was on, no matter if I was offline or not. Also, when I say steady 60 fps, I mean it would play fine at 60 fps for 10 mins tops and would plummet down to 30 and constantly dip into the lower 10s every 2 or 3 seconds. This continued to occur despite numerous complete PC resets, replacing the motherboard, fan and changing the thermal paste (All done by Authorized Acer Technicians). It's been almost a year now and my laptop performs exactly the same and no, CS:GO wasn't the only game I tested, I've also tested Alan Wake at 1920x1080 on the High Setting Preset and I averaged at around 14 fps. (This is all when the power connector is plugged in by the way) On the insistence of the Acer Technician that was assigned to my case, I gave my laptop to them once again. They made me change the game from my HDD to my m.2 nVME SSD, which obviously didn't help and then tried installing it on their own SSD, which again, yielded no results. For the past 3 days, they've been trying to fiddle around with different driver versions and facing the exact same problem. Doesn't this make me eligible for a refund? I have proof of mails ever since the problem started and to be very honest, I'm extremely frustrated. Every component in my laptop has been replaced atleast once with the screen being the only thing that's been the same.
