Predator Helios 300 is stuck on the startup (predator logo)

cezkc
cezkc Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi,
I bought a Predator Helios 300 (PH315-52-748u) a month ago, this morning I tried to turn it on and just freezed on that Predator logo screen, without the "loading dots". Just the Predator logo.

Can't ascend to BIOS (F2) nor to Acer Recovery (alt + F10). 

Tried hard reset (pressing the power button up to 30 seconds) more than once and didn't work.

I don't know if it can mean something more than a software (Windows) issue... What you guys say?


Answers

  • sri369
    sri369 ACE Posts: 2,855 Pathfinder
    cezkc said:
    I don't know if it can mean something more than a software (Windows) issue... What you guys say?
    What did you do before this? Like before shut down.
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  • cezkc
    cezkc Member Posts: 3 New User
    edited July 2020
    sri369 said:
    What did you do before this? Like before shut down.
    I was like watching vídeos the night before... Then I Just closed the laptop, not completely shutting off. It should not be a big deal.
    Next day it was Frozen in the windows locked window. I forced shut down and never worked well again.
  • cezkc
    cezkc Member Posts: 3 New User
    edited August 2020
    Hi there,

    just catching up with everyone.
    I sent my notebook to the ACER Technical Assistance two weeks ago, and the problem was solved by changing the SSD for a new one, it really had a problem.