Mic volume drops and then returns on video calls on Aspire A515-52

schleigho
schleigho Member Posts: 5 New User
edited November 2023 in 2020 Archives
Hi there. I give 6 video conferences a day for my job, and clients regularly complain about my voice volume dropping. It always returns again after a few seconds, and I can always hear the clients' audio throughout, so it's just my microphone level dropping for some reason. It's completely random and can happen 5 or 6 times an hour. I've installed and reinstalled the audio drivers. I've tried a variety of video call platforms. No luck. Hard thing to test because most of the time there's no problem. However, I can't keep having random drop outs every session. Any ideas? Thanks in advance

Answers

  • Does the problem occur when using the notebook on battery only? Have you tried to perform a battery reset?
    in addition, can you check these settings?

    I can only get these images in Portuguese. However, just go to the sound properties.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • schleigho
    schleigho Member Posts: 5 New User
    Thank you very much!

  • The problem was solved?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)