Front Panel USB 3 Ports Not Working Right

BNFCommander
BNFCommander Member Posts: 2 New User
edited March 1 in 2020 Archives

I have a TC-780 PC (SNID: XXXXX), BIOS and Windows up-to-dates current.  Front panel right USB 3 works (with a mouse and flash drive), and left does not, when plugged into USB3F1.  When I plug the cable into CRF2, the front panel left USB 3 works, and right does not work.  Both USB 3 slots power USB power bank with either left or right port.


Edited the content to hide sensitive information

Acer-Samuel

Answers

  • Have you tried to disconnect the front panel connector here?

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  • BNFCommander
    BNFCommander Member Posts: 2 New User
    There is nothing connected to CRF2; the USB cable is plugged in to USB3F1.
  • then check the connector marked in black:

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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • billsey
    billsey ACE Posts: 34,476 Trailblazer
    Let's look at a bigger view of the MB:
    @egydiocoelho is talking about headers 11 and 14, each have support for two USB ports on the one cable. It looks like they are both in the same orientation, so I would expect a cable issue to show identically with either header. Header 7 is also USB, but only one port and as you can see it needs a different connector.

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