Windows Hello Face not recognizing camera Acer swift 3

NM007
NM007 Member Posts: 1 New User
edited September 2020 in Swift and Spin Series
Bought a new Acer swift 3, model sf314-57. The windows hello face doesn't recognize the camera. Error: "We couldn't find a camera compatible with Windows Hello Face". I have gone through various posts on this issue, but haven't found a solution. 
Can someone help ?

Answers

  • billsey
    billsey ACE Posts: 31,700 Trailblazer
    That's normal. Windows Hello Face requires a special camera type. Most systems don't have that...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mark1960
    Mark1960 Member Posts: 1 New User
    what the hell? no face ID???
  • billsey
    billsey ACE Posts: 31,700 Trailblazer
    Yes, Hello Face takes a special camera, not the normal type.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.