Why my laptop keep freezing randomly?

Janseee
Janseee Member Posts: 3 New User
edited December 2023 in 2020 Archives
My laptop is Acer nitro an515-43-r3b4. I just bought the laptop a few weeks ago but it start freezing whenever I watch YouTube or Netflix.I can use the keyboard to pause using spacebar but the screen doesn't move. I make my laptop sleep using the keyboard and It work back normally but will keep freezing if I don't restart it.

Answers

  • Does the same problem occur when resetting the battery?
    Have you tried to disable fast startup, suspension, hybrid suspension and hibernation?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Janseee
    Janseee Member Posts: 3 New User
    Does the same problem occur when resetting the battery?
    Have you tried to disable fast startup, suspension, hybrid suspension and hibernation?
    How do I reset the battery if I don't have the reset pin hole?
  • MihaiEVO
    MihaiEVO Member Posts: 72 Devotee WiFi Icon
    It could be a video driver issue, in my opinion. Try an older driver version.
  • The mihaievo colleague may be right. First try his suggestion. If the problem still occurs, turn off the notebook, disconnect the power adapter and press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Janseee
    Janseee Member Posts: 3 New User
    The mihaievo colleague may be right. First try his suggestion. If the problem still occurs, turn off the notebook, disconnect the power adapter and press the power button for 12 seconds.
    Already did that but problem still occur 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    This model is shipped with 4gb RAM and a fresh Windows istalation is eating ~1.5gb minus the ~1gb reserved for the Vega 8... do the math - 1,5gb or less(because of some background applications) free left. That is your issue. 4gb of RAM is not enough theese days. Download and run userbenchmark and post the link here to check how it performs, but I am 90% sure that the issue is with not enough memory
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158