Does anyone know how to fix the missing bluetooth?

Atown
Atown Member Posts: 8

Tinkerer

edited February 15 in 2020 Archives
I was listening via bluetooth speakers on my Predator G1 and all of a sudden got disconnected. It would not allow me to reconnect or refresh the connection via (on/off) toggle button, ie. it disappeared. I ended up trying all the youtube videos with no success. My device manager doesn't show the bluetooth icon. Ive downloaded ACERs bluetooth driver and tried the killer network bluetooth drive (Intel drive) and that didnt work either. Do I need to buy a new bluetooth card? Thanks!

Answers

  • What is the exact model? Example an515-51-75kz. Can you provide the model of the wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Atown
    Atown Member Posts: 8

    Tinkerer

    WLAN: Killer™ Wireless-AC 1535 LAN card with BT combo (802.11ac/a/b/g/n and BT 4.1 LE)
  • Atown
    Atown Member Posts: 8

    Tinkerer

    What is the exact model? Example an515-51-75kz. Can you provide the model of the wireless network card?
    ID: UD.P01AA.377

    WLAN: Killer™ Wireless-AC 1535 LAN card with BT combo (802.11ac/a/b/g/n and BT 4.1 LE)


  • Have you updated to the latest driver on the intel website? Also, does bluetooth appear as a hidden device in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Atown
    Atown Member Posts: 8

    Tinkerer

    No its not in there 
  • Atown
    Atown Member Posts: 8

    Tinkerer

    Now it is working randomly after a 2 weeks of trying to fix it. I'm not sure  
  • Can you check if there are any drivers with problems in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)