Touchscreen on t232HL monitor is not working on new pc.

terry83
terry83 Member Posts: 3 New User
edited February 23 in 2020 Archives
Both my old and new pc's are windows 10 but on my new pc, the touchscreen doesn't work. Tried downloading the touchscreen driver from Acer website but there are no installation/exe files in the download. The touchscreen is not listed in the Human Interface Devices. I've run "update driver" in my device manager but it says it's currently using the best driver. Any help would be appreciated. Thanks!

Answers

  • Does the driver appear as a hidden device in "human interface devices"?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • terry83
    terry83 Member Posts: 3 New User
    The driver is not in the hidden list of HID's. I've read in a few places that this monitor is not touch screen compatible with windows 10. Perhaps it stopped working on my old pc after a windows 10 update and I just never noticed. 
  • Can you enter the first ten numbers of the part number?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • billsey
    billsey ACE Posts: 31,663 Trailblazer
    Is the USB cable connected between the PC and monitor?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • terry83
    terry83 Member Posts: 3 New User
    Thanks so much! That was the issue.
  • @terry83I suggest that you accept Billsey's reply.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)