Won't move past logo screen

missaurora
missaurora Member Posts: 1 New User
edited October 2023 in 2020 Archives
my laptop won't load anything but the logo and gets stuck there I have tried a battery reset tried to load into bios literally stuck on the logo 

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    Press and hold the power button till the machine shuts off. Then press and hold the F2 key. While still holding the F2 key, press the power button to turn the machine back on. The BIOS menu should appear. Please post phone shots of the BIOS Information tab and the BIOS Boot tab. Jack E/NJ

    Jack E/NJ