WiFi connection dropping on virtual meeting platforms

Scotty1234
Scotty1234 Member Posts: 6 New User
edited October 2023 in 2020 Archives
Hi - I have an Aspire 5 laptop that's about one year old.  Has anyone else had problems with wifi disconnecting/no internet while using virtual meeting platforms like Zoom or MS teams?  Mine works for about 30 minutes, sometimes a little more, then drops.  I can reconnect immediately.  It's not an internet/cable problem -  diagnostics have been run, my speed is good and my other devices don't have this problem.  I updated one of the network adapters, per Acer's advice, and changed a couple of power save modes but that hasn't helped.  It doesn't seem to happen when I'm just browsing or using any other applications.  

Thanks for any suggestions!

Answers

  • Joe9844
    Joe9844 Member Posts: 550 Seasoned Specialist WiFi Icon
    Update your wifi router's firmware and update your laptop's wifi driver.
  • Scotty1234
    Scotty1234 Member Posts: 6 New User
    Thanks!  I rent my modem from the cable provider and they update automatically but I'll try updating the wifi driver.    
  • Scotty1234
    Scotty1234 Member Posts: 6 New User
    Hi - unfortunately updating the driver didn't make a difference.  Any other suggestions are appreciated!