I have E5-476G-38TB, the battery is 0%, charging but not increasing, removing its charger shuts off.

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Joben
Joben Member Posts: 21 Networker
edited October 2023 in 2020 Archives
I have E5-476G-38TB, the battery is 0%, charging but not increasing, removing its charger shuts off the laptop completely. So how to fix?
Method I used:
Device manager and uninstall microsoft Ac adapter and ACPI-compliant Control method battery.
Reset calibration by removing battery and draining excess charges, press turn off button for 30 seconds-60 seconds. (I did it like 5 times already)
Disable power saver.
From the picture it told me that 80% battery life. I also tried it by using cmd to show battery report info, and also shows 80% battery life.

Answers

  • Joben
    Joben Member Posts: 21 Networker
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    Can someone help me find fix? The method I used is not working.
  • Joben
    Joben Member Posts: 21 Networker
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    I also try my brothers acer Ac adapter, still the same not increasing. I swap charging outlets maybe low voltage and tried to other places, still not working. Can anyone help me? My last resort would be buy new battery, or to acer center but i still have healthy 80% battery life and dont want to replace it.
  • Commodore_1995#
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    Can you send a screenshot of the hwinfo64 smartbattery tab?

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  • Joben
    Joben Member Posts: 21 Networker
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    @egydiocoelho you mean this? 
  • Commodore_1995#
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    I would like to check the wear shown in the smartbattery guide of the hwinfo64 program.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Joben
    Joben Member Posts: 21 Networker
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    @egydiocoelho CPUID  HWmonitor is same with hwinfo64 as posted in the picture. The pictures says that it is 20% battery wear level.
  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joben
    Joben Member Posts: 21 Networker
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    Sorry if this sounds rude but did you read my previous comments? I calibrated the battery. Before posting to this community, I have done all I could have, all the recommendations in the internet but still no luck. I would do it again maybe your methods works.
  • Commodore_1995#
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    Yes, I had read your question. However, as you mentioned that there was a 20% battery wear, I suggested that you try to calibrate the battery again. How long have you had the laptop? Have you tried to disconnect and reconnect the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Joben
    Joben Member Posts: 21 Networker
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    1 year and 4 mos. I also tried to disconnect and reconnect the battery.
  • Commodore_1995#
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    If your model has this button, try placing a few layers of electrical tape to press it:

    Acer A515-51G-58VH Desliga sem aviso e no liga normalmente
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)