Travel mate sound problems with Zoom

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Dominic1000
Dominic1000 Member Posts: 9 New User
edited November 2023 in 2020 Archives
I have this laptop  A
TravelMate P2 P215-52-72CV Core i7-10510U 8GB 512GB SSD 15. 6 Inch Windows 10 Pro Laptop

When connecting power when using Zoom the sound crackles. Anyone else with this problem. There is no problem if the power isn't connected.
The laptop is around six weeks old. 

Thanks.

Answers

  • Commodore_1995#
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    Does the same problem occur when changing processor performance to 99% in power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    Usually the crackle shows a problem with the power source. Try plugging into a good surge arrestor or unplugging from your old worn out one. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Dominic1000
    Dominic1000 Member Posts: 9 New User
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    Thanks for the replies

    egydiocelho I tested it tonight and it appears to have less crackles when the battery percentage is higher. Is there a reason for that?

    billsey, I don't think that's an issue in Ireland. No one uses surge arrestors here (can't even buy them). I know they were recommended when i lived in Latin America.



  • Commodore_1995#
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    I do not advise updating the bios and I don't know if it will solve the problem, but if your windows is in version 1909 (19h2), I would try to update the bios to the latest version:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)