Display driver issues "error 182" for windows 7 as well as windows 10 in Acer Aspire 3 A315-21-478Y

shanu123
shanu123 Member Posts: 2 New User
edited October 2023 in 2020 Archives

I bought new Acer Aspire3 A315-21-478Y, it came with windows 10 OS, I was tried to install all driver form Acer support site all is ok but display driver is not able to install and giving error 182, I was thinking this is due to OS and I formatted my PC and now I install windows 7 64bit but the issues is still same display driver issue, I tried several driver from AMD site but not work, the graphics card is AMD Radeon™ R3 Graphics and APU is A4-9120E, I need driver for my laptop for both OS i.e. windows 7 and well windows 10.

Kindly help me out in this regard please.

Answers

  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Hi, which driver versions have you tried for now? Do the ones Windows installs from Windows update not work?

    Post the IDs of your graphics cards (the driver package is probably the same for both, but still) and we'll see what we could find, you can see them from the Device Manager:


  • shanu123
    shanu123 Member Posts: 2 New User
    This  is the ID showing in Device Manager:
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    I see, that's the R5. Check if you've tried these, they're provided for another Acer laptop (a TravelMate B114-21), but they should be compatible with yours too: v25.20.14023.2002

    The're meant for Windows 10, for Windows 7 you may need to rely on those Windows Update has in its catalog (if any) or use one of the driver updater utilities and hope for the best.