Acer Predetor Helios 300 i7 RTX2060 Stopped Working After 2 Days ph315-52-74dx

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sumanshee009
sumanshee009 Member Posts: 4 New User
edited February 2021 in Predator Laptops
I bought a new predetor helios 300 recently after 2 days of use its stopped working . Suddenly it happened and it was not turning on , i went to service center they said the motherboard  got freezed up .so they fixed it and updated the bios .Then  after 3-4 days  the same issue happened again and its stopped working  , i replaced the laptop  and got a new one . But after 3 days same issue  happened with the new laptop as well its suddenly stopped working and i had no choice but to return it . I was fan of predetor products and i liked everything about the laptop while its working but now i dont have the confidence to buy another , So i have a question to all the users/owners  are any of you faced the  same issue ? or its just me ?   
P.S -I tried the pressing the power botton for 30 sec ,then connect the charger and turn on but that ***** dosen't work. 

Answers

  • Commodore_1995#
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    What was the exact model of the notebook you had purchased? example ph315-52-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    sumanshee009 well unfortunately for any manufacturer there are always some lemons in the basket only thing i can say here im pretty happy with all my acer laptops so far and never had any issues with my predator either 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sumanshee009
    sumanshee009 Member Posts: 4 New User
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    egydiocoelho ph315-52-74dx
  • Commodore_1995#
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    Try turning off the notebook, disconnecting the power adapter and pressing the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sumanshee009
    sumanshee009 Member Posts: 4 New User
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    egydiocoelho that dosent work i have tried many times . As much as i understood the mother board or cpu goes into an frozen state and there is no way from outside to fix this unless and untill you open the laptop and manually remove the bettery .this is very fustrating they should not have removed the  battery reset option using  the pinhole . Acer should  really need to consider about the battery setup.   
  • Commodore_1995#
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    Have you already opened your notebook to check if the keyboard connector is loose? Are you still in the device's exchange period (RMA) with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • sumanshee009
    sumanshee009 Member Posts: 4 New User
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    egydiocoelho no idea about keyboard connector . the laptop was under return period so i returned it 
  • Commodore_1995#
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    Ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Potatoblade
    Potatoblade Member Posts: 5 New User
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    I'm facing a similar issue right now , the battery reset worked to turn it on but now it's not charging.