The touchscreen is not working on my Acer spin 111-31 under Ubuntu

enarcis16
enarcis16 Member Posts: 4 New User
edited November 2023 in 2020 Archives
HI,
i have an Acer spin 111-31. when i received it it worked fine, it was under windows and i was happy with it. One day though, the touchscreen functionality stopped working for whatever reason. Moving forward in time: i didn't like windows and installed Ubuntu to replace it, Ubuntu works better than windows but the touchscreen is still not working.

i will say one thing though. there is this key ( fn + f7) which is supposed to disable the touchscreen, i have tried it but it hasn't done anything so this is not the problem but i realized that, when pressing this set of keys, my touchPAD would stop working, so i thought maybe the computer is mistaking the touchpad for the touchscreen ???

i have tried getting in contact with acer but no luck, i have searched forums for hours etc.

on the Acer website there is no possibility to download drivers for Ubuntu since there are only some for windows.

i apologize if i haven't given enough info, if it's the case, just say what you need to help me and i'll provide.

thanks for any help you could provide

have a nice day :)

Answers

  • The fn + f7 keys activate and deactivate the touchpad, see:

    When you had windows 10 installed, did any driver appear with problems in the device manager?
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  • enarcis16
    enarcis16 Member Posts: 4 New User
    I couldn't check when i was on windows, sorry i don't know
  • You said this "One day though, the touchscreen functionality stopped working for whatever reason." Did this problem occur after any specific windows update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • enarcis16
    enarcis16 Member Posts: 4 New User
    Unfortunately, the computer was lagging so much that i couldn't use it, that's why i went to ubuntu, so i don't know
  • I suggest you try to install windows again and then check if you reset the battery, if the touchscreen works again:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • enarcis16
    enarcis16 Member Posts: 4 New User
    Okay i will do that, if it works on window, do you think if i go back to ubuntu, do you think it will still work ? 
  • It is necessary to find the specific touchscreen driver for ubuntu.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)