No internet connections

JackSparrow
JackSparrow Member Posts: 5 New User
edited October 2023 in 2020 Archives
Hi,
I'd appreciate any help you guys can give with my Laptop.
Ive an Acer Aspire E1-572 running windows 8.1 64 bit.

My Wifi wont connect to the internet, in fact it wont turn on. I've tried the Fn + F2 flight mode and that works. ( ie it goes in and out of flight mode ok)  Diagnostics is saying ' wireless capability is turned off', ' radio  is off ( H/W switch )'.
'Repair option : Turn on wireless capability'. ' Use the switch on the front or side of the computer, or function keys'

I cant find any physical switch on this model.

I phoned Acer help. after 25 min on the phone the guy answered then hung up before I'd finished explaining the issue, lol.

I've fitted a replacement Atheros QCWB335 WiFi card in it, but it's still the same.
I've uninstalled the drivers, tried system restore. It detects the WiFi card and installs the best driver. No problems are shown on device manager.
I've even changed the power management to try to ensure it cant turn the wifi off, even though the battert is fully charged and on mains power.

It basically looks like WIFI is switched of somewhere physically.
The no ethernet issue is most likely caused by me.
even plugging in the RJ45 connection ( tested on another laptop so works) I get no internet. No network connections are shown.

In network connections I just have the WIFI showing 'not connected'. red x but full green bars.
Im hoping the laptop isn't knackered.
Im in the processs of transferring  the contents a portable 1TB drive to my NAS so I can use it to make a clone of the drive in case I need to reformat it and try from sctratch.

thanks

Gerry


Answers

  • Have you checked if there are any drivers with problems in the device manager? Also, have you verified that the wireless network card is connected correctly here?

    I think the wireless network card may not be connected properly:https://www.youtube.com/watch?v=acxOktMAZ3I&t=14s
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • JackSparrow
    JackSparrow Member Posts: 5 New User
    Hi egydiocoelho,

    Thank you for your reply. :)

    The old WiFi card had the same issues before I changed it and i'm sure its replacement is fitted ok

    I've downloaded the Windows 8.1 drivers from the Acer website, extracted them to a USB drive and i'm uninstalling them, re-installing them at the moment.

    It's odd how I can see the switch to turn WiFI on /off but it's not operational. It's like its switched off physically somewhere.
    Thanks

    Gerry
  • Have you checked if the wireless network card is performing high in power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JackSparrow
    JackSparrow Member Posts: 5 New User
    Yes. I changed it so it is, in case it was kicking the wifi off.
    In Networks/View connection settings/ the flightmode switch can be operated, but the WIFI on/off switch below it cant be operated
  • JackSparrow
    JackSparrow Member Posts: 5 New User
    I can see the WIFI card in device manager and it says the device is working ok
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Fire up Services and verify the DHCP Client is running.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JackSparrow
    JackSparrow Member Posts: 5 New User
    Hi Billsey,
    Thanks
    Yep DHCP client is running

  • Have you checked if the proxy is automatic?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    Bring up the properties on the network connection for either wired or wireless and scroll down to IP Settings. Something like this:
    Then show us what you have...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.