next@acer 2020

Headphone Sound has bad quality and is muffled.

kirvz123kirvz123 Member Posts: 11

Tinkerer

My new Acer Nitro 5 AN515-54 does not sound good when I plug in my Headphones. I have confirmed that the problem is not the headphones because I have tried multiple different headphones on it. The headphones also sound fine on my other devices. NOTE: I have already deleted Realtek Audio Console and Waves MaxxAudio. I hope you guys can help me out with this problem. Thanks. :D

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    Have you tried to select the spatial sound when the headset is connected?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    edited July 2
    Yes I tried it and it sounds worse.. :(
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    can you check if there are any drivers with problems in the device manager? in addition, have you installed any audio programs? https://www.acer.com/ac/pt/BR/content/support-product/7964?b=1
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    Nope I didnt install any audio programs. I checked and my drivers seem to be fine. :(
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    Does the same problem occur when installing the drivers provided by acer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    I actually didnt try installing the drivers from the website because I dont know how to do it. Do you know how? Do I have to uninstall the drivers in my laptop first? Then install the one from the website?
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    Yes, I suggest that you uninstall the drivers and then download the correct drivers from the acer website.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    Do I delete the driver software as well? And how would I reinstall the drivers? I don't know how and I can't find a tutorial online. 
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    You can uninstall through the device manager. Then, go to the acer website and download the correct driver.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    I was able to delete the driver, but I don't know how to reinstall it. I downloaded the driver but it was just this file. Can you help me?

  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    Help the drivers have been uninstalled and when I try to reinstall them this shows up
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

     Update: I installed the drivers from acer. But they still sound bad, If not worse....
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    can you send some pictures of these settings?

    Also, have you checked the settings on the realtek audio console?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    Here is the picture. I have deleted realtek audio console already.
  • egydiocoelhoegydiocoelho ACE Posts: 54,878 Trailblazer
    What are the settings that appear here?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    Here they are :)
  • batmalinbatmalin Member Posts: 1,802 Mainframe Wrangler
    Change the windows sonic for Headphones to off and let us know if you have better audio?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/26691174

  • kirvz123kirvz123 Member Posts: 11

    Tinkerer

    batmalin said:
    Change the windows sonic for Headphones to off and let us know if you have better audio?
    Yes I tried it and it still sounds bad :(
  • batmalinbatmalin Member Posts: 1,802 Mainframe Wrangler
    And what about if you disable audio enhancements on the advanced tab?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/26691174

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