BIOS can not see SSD

guh47
guh47 Member Posts: 19 Troubleshooter
edited November 2023 in 2020 Archives
Acer Swift3 SF-315-52
Windows 10
- After HDD hard drive crashed I tried to install a Samsung 860 PRO 512 GB SSD
- I'm booting from USB Windows 10
- Nothing happens (black screen) when SSD is connected
- Cannot enter BIOS
- If I disconnect from SSD, the computer boots from USB
- I can also get into the BIOS
- Nothing wrong with the computer because I tried to reformat an old GDP HDD to MBR via DOS promt and reinstall Windows 10 via USB and everything works perfectly

Why can't I install Samsung's SSD

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    Answer ✓
    OK! I understood. In that case, you can install an nvme, see: https://www.userbenchmark.com/System/Acer-Swift-SF315-52/91671
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    Answer ✓
    Great, my friend. accept the answer that helped you solve the problem. about aspire 5810, the ideal is that you create a new topic and add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    edited June 2020
    Can you inform the version of the bios? Also, does the version of the ssd 860 pro use the m2 2280 port or is it a 2.5 "ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    BIOS V.1.07 and serial ATA 600
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    Sorry it shall be serial SATA 600
  • There are some users having difficulties installing a samsung ssd on this model. Can you still order the replacement of the ssd with another one, with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    Yes, it seems so. Got tips that others who had problems were able to identify the Samsung disk when upgrading to BIOS 1.08, but unfortunately not my computer. Exactly the same problem remains. I can only state that this combination of computer and SSD just doesn't work. Bad by ACER I think. I may buy another hard drive and try it. The Samsung drive comes in use in one of my other laptops.
    Thank you for your help and dedication.
  • I would choose to install a nvme on port m2 2280.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    By the way, I bought a Kingston SSD sata 1TB and tried to connect it instead of the Samsung disk, but unfortunately with the same results. Instead, I installed the Samsung drive in an old Acer Aspire 5810TZG. Worked just fine. Now I will clone my disk from my ASUS F556U to my Kingstone SSD and install it there.
    If it is the same port m2 2280 for the OPTANE memory and nvme .... is it then possible to just change OPTANE to nvme?
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    guh47 said:
    By the way, I bought a Kingston SSD sata 1TB and tried to connect it instead of the Samsung disk, but unfortunately with the same results.

    Ohhh... what the hell, odd firmware implementation in that model maybe? Do you have Optane enabled when you do the change? I think you can disable/enable it from Windows through Intel's app, try disabling first in case that changes the outcome, I'd be frustrated if I had gone through 2 SSDs and none worked.

    As for replacing Octane, yes, it's possible and you wouldn't be needing it anyway. Its purpose is to act as a faster cache between the hard drive and the rest of the memory pyramid (RAM, processor caches), when using an NVMe SSD there's no need for such a cache in a laptop, it's going to be fast enough already.
  • Yes, you can change the optane memory to nvme. But it is necessary to disable the optane memory: https://www.intel.com/content/www/us/en/support/articles/000024626/memory-and-storage.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    Thanks so much guys for all your help. Optane has been disabled all the time I have tried to install SDD. I also physically removed the device. I should consider installing an nvme SSD instead.
    Thanks again for your help.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    Answer ✓
    OK! I understood. In that case, you can install an nvme, see: https://www.userbenchmark.com/System/Acer-Swift-SF315-52/91671
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    Thank´s a very useful site =)
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    I insalled a 1 TB nvme. Everything fine and the Acer is faster than ever. Thanks a lot for all help.
    Bye the way....I also installed a new Windovs 7 Ultimate Service pack 1 on an old Acer Aspire 5810 TZG. The problem is that it seems as the network adapter (Atheros AR8131 PCI-E Gigabit Ethernet Controller) not can manage WiFi connections. Do you have any idea?
  • guh47
    guh47 Member Posts: 19 Troubleshooter
    My three objects
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    Answer ✓
    Great, my friend. accept the answer that helped you solve the problem. about aspire 5810, the ideal is that you create a new topic and add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)