My ACER Aspire E 15 is defective

I’m positive my ACER Aspire E 15 computer is defective. I got this computer in 2017, and it worked great in the beginning. Yet, after all the feature updates and cumulative updates that Microsoft has pushed through on my device; it has caused it to boot up slow, freeze, and crash. When I get through the boot up, I then have to wait 20 or so minutes for the definition update(s) to install; I wait longer for the cumulative updates. The HP I have, has less space and ram, and it can handle these Microsoft updates a lot better than my ACER computer, which has more space and ram. To me that proves that there is something truly wrong if a smaller computer with less space and ram can out perform an ACER computer. I’ve tried getting Amazon.com to refund the money for this computer, because I honestly think the computer is defective. Yet, they say that the computer is past the return policy and sadly to say the computer’s warranty has expired. I think that the ACER company should really consider having a recall on this device. Anyways, I'm just curious if anyone else is having either the same problems with their ACER computer(s) or if it's just me?

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JackE

Go to this link, enter your E15's full model number and down/update the latest drivers for your laptop. https://www.acer.com/ac/en/US/content/drivers

Jack E/NJ

aphanic

Plenty of things that could be going on there, for example, the drive in the Acer could be quite full and heavily fragmented or damaged, the HP could be sporting an SSD, or have a faster processor, etc. Besides, Microsoft is just making the operating system, I'm sure you're not running it on its own but with drivers made by the manufacturers of each component on your system and software you use.

Don't jump to conclusions that quick, focus on getting things better instead, for example:
- Assess what kind of drive you have, is it an SSD? A 5400RPM HDD? You can see it under the "Disk drives" section of the Device Manager.
- If it is a mechanical hard drive, see if it has damaged sectors (that could happen on its own, but also when bumped). There are many programs you can use to check that, for example: CrystalDiskInfo, Hard Disk Sentinel or GSmartControl

Image: https://us.v-cdn.net/6029997/uploads/editor/l5/m1zfd8yfeogb.png

Image: https://us.v-cdn.net/6029997/uploads/editor/h1/86y6ycow4aoy.png

- Evaluate the possibility of reinstalling Windows, there are numerous guides around the net for that purpose and should you have any doubt I'm sure people here would also help you with that. A clean installation can help because you'd get rid of the fragmentation directly and, most likely, several unnecessary programs.
- Maybe even upgrade the system drive to an SSD, it's not very expensive and certainly worth it in my opinion. If the hard drive that came with the laptop is fine and doesn't present problems you can put it in an external enclosure and use it for backups for example. Depending on the hardware of your machine it could be desirable, many of the laptops on sale are still shipping with mechanical hard drives and there were plenty 3 years ago.

In any case, for regular users I find brands don't really matter much, on the inside they're mostly using the same or similar components. Think about the i5-8250u, there are plenty of laptops from different manufacturers with it. Sure, TDP being customizable some may seem faster than others, but potato potato; same for RAM, storage option and even screen. Nowadays, on similarly specced machines, it boils down to looks.

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