Charging stops at 100% charge and continue at 99% charge

Leviox
Leviox Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
This isn't that big problem after all but in gaming it is big difference because when gaming laptop isn't plugged in performance will decrease. My laptop Helios 300 G3 572 was working copletely fine but one day I heard beep sound over and over and my brightness decreased every 10 seconds too and then I found out that my pc automatically stops charging when it's on 100% charge so when I want to play games I need to discharge battery. I know a lot of people have this same problem I tried everything but nothing works like there is no solution I tried battery reset, bio update, windows restar but nothing works. Please help if you know how to fix this

Answers

  • Can you send a screen capture of the hwinfo64 program's smartbattery guide showing battery wear? Also, have you tried to calibrate the battery?
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  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    I didn't calibrate my battery and I don't know how to do that :(
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    @Leviox you should calibrate your battery every 3/6 months depending on the use let it discharge completely and recharge it to full repeat 3 times or more if needed if it doesnt improve the wear percentage after calibrated that means the cells are starting to die/wear nothing can be done will only get worse in time the wear will increase until it wont hold enough power to charge to full anymore i have from 11 to 14% wear on mine and its always on AC 24/7 non stop since i bought it 2+ years ago only use it for remote access


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    Thanks I will try an I will let know if it helps
  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    edited June 2020
    Well I calibrated the battery but the problem stil ocure. I charged it to 100% (I mean 99% because if i have 100% my pc will stop charging and battery will drop to 99%) then I let it discharge and let it shut down then I let my pc rest for 4 hours then I started charging again and turned on pc and charged to 99% again.
  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    Actually my battery wear level increased to 42% 
  • Is your notebook still under warranty? Is your notebook still under warranty? If not, you must replace the battery:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    I guess I just have to buy new battery so 50euro rip but thanks for all help guys
  • Leviox
    Leviox Member Posts: 7

    Tinkerer

    edited July 2020
    How do I mark this discussion like completed?
  • shantanuthakur1
    shantanuthakur1 Member Posts: 24 Networker
    Leviox said:
    I guess I just have to buy new battery so 50euro rip but thanks for all help guys
    How much did you pay for the battery?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    Leviox said:
    Actually my battery wear level increased to 42% 
    Leviox yeah that what i thought incorrect battery wear detected at that percentage its dead replacing it its the only way to go just accept the answer(s) that helped you to solve it to mark this tread as solved


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    shantanuthakur1 prices depend on the seller themselves and where you are buying it and for which model


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I would first try to calibrate the battery, to check the actual level of wear.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)