my E5-475 Series stuck on acer logo and restarts stuck back to acer logo

ARIANNE
ARIANNE Member Posts: 1 New User
edited October 2023 in 2020 Archives
hi, please help me, i  tried to reset my laptop last night and  i opened it today, it just stuck on acer logo then restarts on its own and stuck again on acer logo. what should i do? please help

Answers

  • StevenGen
    StevenGen ACE Posts: 12,956 Trailblazer
    ARIANNE said:
    hi, please help me, i  tried to reset my laptop last night and  i opened it today, it just stuck on acer logo then restarts on its own and stuck again on acer logo. what should i do? please help

    Firstly, the reason why the laptop can't go past the Acer logo is because your boot settings may be incorrect for your media. Check and verify if the bios is in the Legacy bios if it should be on UEFI setting? Also and if you don't have the latest bios, which is version 1.21, make sure that you update the bios (once you have fixed the boot problem) to the latest bios as that could be another reason for this error? Now, to get into bios, press the F2 key immediately after reboot and keep your finger on the F2 key pressed until the bios comes up, get into bios and check the boot order if its not on legacy instead of UEFI and "Secure Boor is Enabled" and your 1st boot is your HDD then reboot. 

    If that doesn’t fix the problem then go into bios again change the boot order to USB and get your Win-10 installation USB and boot into "Repair your computer" >“Advanced options” and use “Advanced Repair” or if that doesn’t work then use the “System Restore” which is a feature that allows you to revert the computer state (including system files, installed applications, Windows Registry, and system settings) to that of a previous point in time, which can be used to recover your system from this problem, try all these steps and good luck.