next@acer 2020

Display sometimes won't turn on after sleep (Aspire A715-71G)

NedTheWiseNedTheWise Member Posts: 3 New User
Hi! I have an Aspire A715-71G with Windows 10 and no modifications. About 3 week ago, my laptop's display began occasionally not coming on after being woken from sleep. The only way I've found to get it to come on is to turn the laptop off and on or to change a setting in the display settings. In the display settings, I noticed that the laptop display was set to 'Disconnect this display" in the "Multiple displays" drop down menu. Once I switch the option to "Extend desktop to this display," the laptop display comes on. I'm not sure what's causing the display to disconnect while in sleep.

As far as I know, there has been only 1 major hit against the display. About 2 months ago, it suffered a drop from a couple feet high and landed on the side of the display. The only noticeable effect was that the plastic border surrounding the screen popped out. The wires and everything else seemed fine and I was able to simply pop the plastic back in. I'm sure, though, that this is somehow related to my problem.

I have already run chkdsk (no issues were found) and checked for updated monitor drivers (no new drivers were found).

If there's any more information or clarification needed, I'd be glad to provide. Thanks in advance!

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 53,902 Trailblazer
    Does this problem also occur when hibernating and when you turn off the notebook completely?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NedTheWiseNedTheWise Member Posts: 3 New User
    @egydiocoelho The majority of the time that it happens it's when I wake to laptop from sleep, but a few times it has happened when booting it up.
  • egydiocoelhoegydiocoelho ACE Posts: 53,902 Trailblazer
    What happens when you update drivers on intele nvidia websites and also disable fast startup in power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NedTheWiseNedTheWise Member Posts: 3 New User
    @egydiocoelho I updated the drivers and went two days without it happening, which was probably just luck because it began freezing again today.
Sign In or Register to comment.

Who's Online1.7K

2ley
2ley
Achim777
Achim777
AlinaSvitlova
AlinaSvitlova
ANG3L
ANG3L
aphanic
aphanic
batmalin
batmalin
Beeblebrox
Beeblebrox
BlackyPow
BlackyPow
cicinho
cicinho
DiegoAntunes
DiegoAntunes
gilalu
gilalu
haffiizzyy
haffiizzyy
Hahaha
Hahaha
HelderO
HelderO
JackE
JackE
JimboHK
JimboHK
Kyrylo
Kyrylo
laurent_14
laurent_14
MackP
MackP
Pereira10
Pereira10
vanderlanFAJ
vanderlanFAJ
Vmay5495
Vmay5495
xapim
xapim
+1.6K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3311

Total Points:5707

Total Accepted Answers: 287

GAMING6698 Mainframe Wrangler