next@acer 2020

My webcam is not working after upgrading Windows 10

PrinaiyaPrinaiya Member Posts: 2 New User
      Time of this report: 6/28/2020, 14:36:35
             Machine name: PRINAIYA-582CKO
               Machine Id: {478CDDC7-E1C3-4BBC-867D-1AAE89DA30D5}
         Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: Acer
             System Model: Aspire ES1-512
                     BIOS: V1.09 (type: UEFI)
                Processor: Intel(R) Celeron(R) CPU  N2840  @ 2.16GHz (2 CPUs), ~2.2GHz
                   Memory: 4096MB RAM
      Available OS Memory: 3978MB RAM
                Page File: 2533MB used, 2852MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: Unknown
           DxDiag Version: 10.00.18362.0387 64bit Unicode

Best Answer

  • PiterPiter Posts: 177 Skilled Fixer
    edited June 30 Accepted Answer
    If your integrated webcam is not working due to Windows 10 update, the problem is likely to be caused by faulty drivers or driver conflicts. First, go to Device Manager and see if there is a yellow mark next to the webcam device. The device may list under the entry Imaging devices or Other devices.

    Otherwise check out the troubleshoots:
    1. Run Hardware troubleshooter.
    2. Update the laptop camera driver.
    3. Reinstall the laptop camera.
    4. Install driver in compatibility mode.
    5. Roll back driver.
    6. Check your antivirus software.
    7. Check camera privacy settings.
    8. Create a new user profile.
    Hope my answer will help you!

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 53,902 Trailblazer
    Have you checked if the camera is showing up in the device manager? Have you checked these settings?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PiterPiter Member Posts: 177 Skilled Fixer
    edited June 30 Accepted Answer
    If your integrated webcam is not working due to Windows 10 update, the problem is likely to be caused by faulty drivers or driver conflicts. First, go to Device Manager and see if there is a yellow mark next to the webcam device. The device may list under the entry Imaging devices or Other devices.

    Otherwise check out the troubleshoots:
    1. Run Hardware troubleshooter.
    2. Update the laptop camera driver.
    3. Reinstall the laptop camera.
    4. Install driver in compatibility mode.
    5. Roll back driver.
    6. Check your antivirus software.
    7. Check camera privacy settings.
    8. Create a new user profile.
    Hope my answer will help you!
  • PrinaiyaPrinaiya Member Posts: 2 New User
    Webcam is not showing in Device Manager.
  • PiterPiter Member Posts: 177 Skilled Fixer
    edited June 30
    You can manually Add the Webcam to Device Manager
    Restore the missing webcam in Device Manager by selecting the Add legacy option. 
  • egydiocoelhoegydiocoelho ACE Posts: 53,902 Trailblazer
    Does the camera appear as a hidden device as well?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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