Acer E 15 thinks headphones are plugged in, but they are not

FightMilk
FightMilk Member Posts: 5 New User
edited October 2023 in 2020 Archives
Hey all, I recently purchased an Acer E15 and as soon as I signed in it told me that I had plugged in headphones, which I had not. The speakers have not worked yet, even after uninstalling and reinstalling the drive several times. The sound does work if I plug in headphones. but only in the headphones. After a pretty thorough search I haven't seen any thing to suggest how to deal with this issue. Any thoughts?

Answers

  • Can you provide the exact model? Example E5-575-58VH.
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  • FightMilk
    FightMilk Member Posts: 5 New User
    Aspire E5-576
  • Check here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • FightMilk
    FightMilk Member Posts: 5 New User
    edited July 2020
    I went there and this is what I found. But I do not have headphones plugged in.
  • What happens when you select "speaker out"?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • FightMilk
    FightMilk Member Posts: 5 New User
    Nothing. It is still totally silent.
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    We could try something else to assess whether it's a hardware fault or something related to Windows. I'm thinking about running Linux from an USB to see if you get the same behavior there, it would point to a problem in the hardware (e.g. the jack itself).

    You'd need 3 things:
    • A Linux image, Mint and openSUSE Leap saw new releases some days ago, they're both good candidates: Linux Mint 20 mirrors
    • Rufus, it's an app to create bootable USBs,
    • A USB stick, it has to be able to contain the image so 2GB+.
    When you have all 3, plug in the USB and use Rufus to create the USB. Rufus selects all of the parameters automatically, but make sure it's set for UEFI boot:



    When you reboot the laptop go to the firmware settings (pressing F2). You're looking for 2 things there, 1st is enabling the boot menu (F12), it should be listed in the Main tab. 2nd is disabling Secure Boot, Mint may be able to boot with it enabled, but I don't recall, the option is in the Boot tab. You may need to set a supervisor password before you're able to disable that, things Acer engineers impose on users.

    Anyway, when you're done, after rebooting press F12 and an entry should be there for the live USB you just created. Boot from it and try the speakers, for example opening Firefox and going to a YouTube video. Let us know if it works, or not.

    If it works, great, it means whatever is wrong sits with Windows so we could begin be uninstalling and reinstalling the audio drivers. If you get the same behavior as in Windows... the laptop may need to be serviced. You could try cleaning the jack though, I find those interdental brushes to be useful for that purpose.

    By the way, how recent was its purchase? Is it still in the period when you can exchange that unit for another one or it'd have to be sent for servicing?
  • FightMilk
    FightMilk Member Posts: 5 New User
    I bought it off of Newegg a couple weeks ago, so a typical exchange doesn't seem totally easy, but possible. I don't have some of those components, so it may take me a little bit to acquire them. I'll also try cleaning the port, though again, headphone audio works, it just won't play speaker out.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)