My Predator PH315-51 laptop has suddenly died, can anyone help?

Norrisbob
Norrisbob Member Posts: 3 New User
edited November 2023 in 2020 Archives
As stated in title, my laptop died a few days ago, no sounds or lights coming out of it at all either plugged into AC adaptor or not. Customer service seems non-existent due to my country, Ireland. Phone support is not there, live chat is down, and when I try to submit a repair request, Ireland is not recognised as a country!

I suppose my real question is, for anyone who has had a similar struggle, what channels do I need to go down to ensure I get a response from Acer and to be able to send my laptop away to be diagnosed and repaired/replaced? Warranty is still active and I spent quite a lot on it only a year ago.

Answers

  • Is your notebook under warranty? Have you tried to reset the battery?
    On some models, you need to press the power button for 12 seconds. Have you checked the keyboard connection?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Norrisbob
    Norrisbob Member Posts: 3 New User
    Is your notebook under warranty? Have you tried to reset the battery?
    On some models, you need to press the power button for 12 seconds. Have you checked the keyboard connection?
    Yes I have tried both of these and yes it is under warranty. Amazon cannot help and neither will Acer through Amazon. I got a response to my support ticket telling me to try to log it for repair again, which seemed to ignore my concern for Ireland not being recognised by them. Abysmal customer service so far!
  • xapim
    xapim ACE Posts: 7,240 Pathfinder
    edited June 2020
    Norrisbob amazn should take it under their own warranty policy they are responsible for providing warranty to any products sold by them i but last resort contact acer support from your own country directly bare in mind if you imported the laptop through amazon from another country thats not yours acer might not even consider the warranty valid in this case amazon has to sort it out every country has their own different warranty policies and they are not valid in any other country laptops/desktops should be bought in the country of residence always also warranty in EU/UK its only one year ITW same as almost all other countries only US/CA has 2 years warranty for 2017/18 models but changed to 1 year for 2019 and above so unless you bought extended warranty as i did if you have it for more than one year your warranty already expired unless it would expire when this covid pandemix started then they will certainly give you an extension good luck


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  • I agree with colleague xapim. However, before submitting for warranty, it would be interesting to check if this button is being pressed:
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Norrisbob
    Norrisbob Member Posts: 3 New User
    I agree with colleague xapim. However, before submitting for warranty, it would be interesting to check if this button is being pressed:
    Acer nitro A515-51-78D6 no liga depois de instalar o SSD  Acer
    What button is that?
  • It is the power interruption button.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)