Black screen of death, not booting. No logo, cant access BIOS. Help!

Steve118
Steve118 Member Posts: 3 New User
edited October 2023 in 2020 Archives

Hi,
I have an Aspire R5-571TG, its currently not booting up, no Acer logo, the backlit keyboard and the power indicator light up, and after a few seconds the fan comes on. 

I have already tried re-seating the ram, tried booting it without the SSD, disconnected all batteries and let them sit. I have tried all the keyboard combinations on startup I could find. I have connected it to a monitor, nothing. 

My search has led me to believe I need to flash the BIOS from a USB drive by turning on the computer while holding Fn + Esc. Im not having any luck thus far. The issue I think I'm still having is that I do not know what to rename the .bin file so that the computer flashes from it. 

I am attempting to flash 1.10 from here 
https://www.acer.com/ac/en/US/content/support-product/6761?b=1&pn=NX.GP7AA.001

Can anyone help me out, I'm not normally this into troubleshooting but I NEED my laptop running again.

Please explain like you're an air traffic controller explaining to a 5-year-old how to land a plane because everyone else onboard has been poisoned. Thank you.

Answers

  • If the problem arises without you performing a bios update, it is not a bios problem. Stop trying to recover the bios. Check first by testing with another ram and another hard drive.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Steve118
    Steve118 Member Posts: 3 New User
    If the problem arises without you performing a bios update, it is not a bios problem. Stop trying to recover the bios. Check first by testing with another ram and another hard drive.
    I don't have spare RAM and SSD's anywhere. But If it were one of those wouldn't I at least get an ACER logo on bootup?

    If you could help me with the file name needed to change the .bin file to, id appreciate it.

    Thanks.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Steve118
    Steve118 Member Posts: 3 New User
    I did that already. I was able ty find the correct file name to the BIOS file MGTRKBL.fd but still does not seem to be working with the Fn + Esc bootup procedure.

    Dont know what else to try.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)