Swift 314-57-584B, fingerprint reader intermittent fault and camera unsuitable for Windows Hello

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  • Commodore_1995#
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    Did this problem occur after any windows update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaM
    JoannaM Member Posts: 8 New User
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    Maybe..... as soon as I set up my new PC,  Windows 10 updated. Its so intermittent that it doesn't make sense. 
  • Commodore_1995#
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    Check if the same problem occurs, when you press alt + f10 before the Acer logo, to reinstall windows.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaM
    JoannaM Member Posts: 8 New User
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    I will do that later today. When I updated Windows 10 I went from version 1809 to 2004. Later I reinstalled it and am on version 1909  now and my PC thinks that is the latest version. 

  • Commodore_1995#
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    Is the problem still occurring?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaM
    JoannaM Member Posts: 8 New User
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    Yup problem still there. Sometimes it readers my fingers OK and sometimes not. The Acer logo only appears after I have logged on and before the Acer logo its asking for my fingerprint or pin. I am reluctant to reinstall Windows again as it caused so much trouble last time and I had to set so much stuff up again. 
  • Commodore_1995#
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    I still think there may be some incompatibility with windows 10 2004. That's why I recommend reinstalling window.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaM
    JoannaM Member Posts: 8 New User
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    The first update took me to Windows 10 2004 then the re-installation took me to 1909 which is strange so I'm not on 2004 now. 
  • Commodore_1995#
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    Try reinstalling windows again. But this time, when asking to enter the password for the wireless network, do not enter the password so that windows is not updated and then check if the problem still occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaM
    JoannaM Member Posts: 8 New User
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    I've been using a hotspot, not broadband and it seems worse......I've also updated  to Windows 10 2004 but it hasn't made any difference (good or bad). Really frustrating. Cheers everyone
  • Commodore_1995#
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    Does the problem still persist?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JoannaMacmillan
    JoannaMacmillan Member Posts: 24

    Tinkerer

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    Yes :(. At first 
    For a couple of days I couldn't get onto the Acer community due to a 403 error they knew about.
    Another good thing is that I've managed to log in with my other Acer account! 
  • JoannaMacmillan
    JoannaMacmillan Member Posts: 24

    Tinkerer

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    I'm back as the right Joanna! I was locked out by the odd Acer Community 403 error! Fingerprint reader still not working correctly. I could just disable it and not bother to lock the PC as I'm only using it at home but I would like to get it to work ! 
  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 31,779 Trailblazer
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    Or better yet, calibrate the finger several times, even if Windows thinks it's got it right, it often wants you to be more accurate than you can easily be. It took (I think) four times through on my system, but now it hardly ever gets a false negative.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JoannaMacmillan
    JoannaMacmillan Member Posts: 24

    Tinkerer

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    Hi billsey, I have done that several times. I just re-enter the same finger several  times even but it doesn't help :(
  • JoannaMacmillan
    JoannaMacmillan Member Posts: 24

    Tinkerer

    Options
    Hi egydiocoelho, Sorry to ask another question when you are so kind to answer all the time :). Will I be able to keep my downloaded version of Microsoft Office Professional? I got rid of the microsoft office 365 that came with the PC and got a once off version.  Last time I reinstalled Windows I lost it. Thanks. 
  • Commodore_1995#
    Options
    Hi billsey, I have done that several times. I just re-enter the same finger several  times even but it doesn't help :(
    Try installing the driver provided by acer.
    Hi egydiocoelho, Sorry to ask another question when you are so kind to answer all the time :). Will I be able to keep my downloaded version of Microsoft Office Professional? I got rid of the microsoft office 365 that came with the PC and got a once off version.  Last time I reinstalled Windows I lost it. Thanks. 
    Yes, you can keep microsoft office professional installed. Do you intend to reinstall windows? If so, you will have to reinstall the office!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)