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Acer Updater incompatible with Windows 7 pop-up. Windows does not resolve. What am I supposed to do?

DouglasSDouglasS Posts: 1Member

Answers

  • franciscofrancisco Posts: 1Member

    acer updater incompatible windows 7

  • davidpowelldavidpowell Posts: 1Member

    Over on another site I saw someone quoting a message in French.  Translated, it says, "acer updater for your version is not compatible with the new windows update".  That fits with my experience: it was after a major Windows Update that I got this message.  I followed the prompts, and got led to an Acer download page.  There was a link for each of certain specific models, and one general one for the rest.  I took the latter, as my machine model (5750G) was not listed.  It has not worked; I am getting spontaneous "hangs" now.  I didn't get a chance to explicitly apply the update; not sure whether this actually happened.  (Perhaps it 'hung' before that could complete!).  The component was to patch e-Power management (or something similar).  

  • sassie1279sassie1279 Posts: 1Member

    Every time I boot my laptop this message pops up and it tells me to contact Acer regarding the issue. This started to occur when I received important updates; the update was included in with my automatic updates, therefore, I would never have been able to prevent the issue. I have no idea what to do because each time I search to resolve the issue it states there is no resolution.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    Try the solution posted at https://acer.custhelp.com/app/answers/detail/a_id/29568. It should resolve your issue.

  • MarcoVMarcoV Posts: 1Member

    Acer Updater incompatible with Windows 7. Windows does not resolve. What am I supposed to

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    Did you run the patch or hotfix posted on the link above?

     

    If so, did it install?

     

    Did you get any errors?

  • maugs51maugs51 Posts: 1Member

    When I click on the link , it says access denied.

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    Sorry. There was an extra period in the link. The correct link is https://acer.custhelp.com/app/answers/detail/a_id/29568.

  • heathervincent4heathervincent4 Posts: 1Member

    where do i get acer updater compatible with windows 7 for an aspire 5733

  • Acer-BlaynAcer-Blayn Posts: 2,326Moderator Seasoned Practitioner

    You can download Acer Updater from http://www.acer.com, select the Support tab, then choose your product and OS. The download will be listed under the Applications tab.

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