Hi there.
My Predator G9-593 started displaying bsods frequently, After trying to repair the system the issue didn't resolve. So I formatted the SSD and installed a fresh copy of Windows 10 however the issue still remains. The issue occurs randomly. Sometimes the laptop crashes immediately after booting and sometimes after 5-10 minutes of usage but it always happens.
Some additional info that might be useful
1. The laptop works in Safe Mode without any problems.
2. When booting into Linux using a flash drive laptop works normally.
3. Tried using a different HDD- the same issue.
4. The minidump states the following: Unexpected_kernel_mode_trap ntoskrnl.exe+3dda20
5. The Bug Check Code is 0x0000007F, caused by parameter 0x00000008
(find the minidump screenshots attached )
6. Memory Diagnostics didn't find any issues.
7. I looked in the Event Manager and there were a lot of errors and warnings. I exported them in CSV format. Please find it attached.
According to
this Microsoft Support Topic the problem is following
0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:
- A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault. If you think this overview has occurred, use !thread to determine the stack limits, and then use kb (Display Stack Backtrace) with a large parameter (for example, kb 100) to display the full stack.
- A hardware problem.
I guess if it was a RAM problem then the laptop shouldn't work correctly in Safe Mode or with linux booted from a USB device, right?
How can I fix this? Please help.
