DDR3 vs. DDR3L Compatibility | RAM upgrade on Aspire E5-473

DiscoDingo
DiscoDingo Member Posts: 3 New User
edited October 2023 in 2020 Archives
Hey guys, need help. I just bought two (2) Samsung 4GB 2Rx8 PC3-12000S DDR3 1600MHz for a combined 8 gigs for an Acer Aspire E5-473-P8RB laptop. It's got a Pentium 3556U processor on v1.10 BIOS firmware. Unfortunately, the laptop doesn't appear to post with both sticks installed, only stuck on a continuous running fan with a blank display. Testing each module on slot #1 yields the same result. Reverting back to the OG 2GB Kingston PC3L-12000S DDR3L 1333MHz module, the laptop boots fine into Windows. As a test, mixing one 4GB stick with the 2GB only results with the 2GB one being seen by the BIOS.

Any advise you can give me? Upon checking and research, the processor should run with a DDR3 non-L module up to 1600MHz, but on some forums, they said otherwise, as it might be a board compatibility issue. Thank you for your help!

Answers

  • DiscoDingo
    DiscoDingo Member Posts: 3 New User
    Attached are photos of the RAM modules:

  • The service manual also posts some misleading information. However, note that only 1.35v voltage is mentioned:

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  • DiscoDingo
    DiscoDingo Member Posts: 3 New User
    edited June 2020
    That was my first thought as well. But seeing as the CPU supports DDR3 standards, I thought it would be just fine, as I've already done this before and it surprisingly worked (it was an old Dell with DDR3/3L compatibility). The motherboard was what I didn't consider, as both DDR3 and DDR3L do use the exact same SODIMM slots. This really confuses people who aren't really familiar, even some who do apparently (silly me!).

    The service manual also posts some misleading information. However, note that only 1.35v voltage is mentioned:

    Exactly my thoughts, sir @egydiocoelho. The voltages were the only thing that differentiates them, apart from the tiny part numbers and variant descriptions on the module itself. Looks like I'll just to have to return these for the correct ones.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,186 Trailblazer
    edited June 2020
    @DiscoDingoOK! Accept my answer that helped you.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)