Predator PH315-51 ~ Ethernet Problem while playing video games..

AmazingSkill23
AmazingSkill23 Member Posts: 1 New User
edited November 2023 in 2020 Archives
Hi everybody,

I have a Acer Predator PH315-51 and bought it a while ago but since I bought It my ethernet always stops the service diagnostics Policy while I am in game and I have to run it manually.. but when Im just watching youtube videos or Netflix series there is no problem. The games I play: Leauge of Legends, Dying Light 2, CS:GO. Very weird but always when im in game my service policy stops for no reason.

Please somebody help me I have tried many things. it always pops up.

Regards,
Melzor


My laptop information:



[Image edited to remove SNID.]

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    AmazingSkill23 Please do not post SNID or serial publicly its not allowed read the ACUA also try to remove the drivers and reinstall the stock and do not let windows update drivers/firmware neither latest version also make sure the power saving mode its not enabled for the adapter and make sure you always play on AC and not battery only if none of the above fixed it i suggest you to perform a stock recovery clean install (backup whatever you need first) ALT+F10 on boot delete everything to rule out any software issues good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/