I'm having this screen issue and have no idea how to fix it

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Hashir
Hashir Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
I've been having this issue for the past few hours now. At first the screen would just go black so I kept restarting it and after a while when it finally booted up I got this. Just some added information, I have a helios 300 which I bought last year and use almost everyday, I havent had any issue so far.

Best Answer

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited June 2020 Answer ✓
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    This looks like a gpu failure, but first try with external monitor and check if you have the same issues after that boot in safe mode and reinstall the gpu dirvers. 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

Answers

  • Commodore_1995#
    Options
    What is the exact model of the notebook? Example an515-51-75kz. Does this problem occur after resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited June 2020 Answer ✓
    Options
    This looks like a gpu failure, but first try with external monitor and check if you have the same issues after that boot in safe mode and reinstall the gpu dirvers. 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    What is the exact model of the notebook? Example an515-51-75kz. Does this problem occur after resetting the battery?
    PH315-51-78NP
    Unfortunately I do not think it has a battery reset button at the back 
  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    batmalin said:
    This looks like a gpu failure, but first try with external monitor and check if you have the same issues after that boot in safe mode and reinstall the gpu dirvers. 

    batmalin said:
    This looks like a gpu failure, but first try with external monitor and check if you have the same issues after that boot in safe mode and reinstall the gpu dirvers. 
    I did boot my laptop in safe mode but unfortunately I do not have a LAN connection available so I wouldn't be able to reinstall my nvidia drivers after uninstalling them 
  • batmalin
    batmalin Member Posts: 4,231 Guru
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    Well download them upfront.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    batmalin said:
    Well download them upfront.
    Turns out it was a display adapter fault. Had to uninstall it in safe mode and then restart my laptop for it to work. Thanks for the help though!
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Options
    You are welcome mate!
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Commodore_1995#
    Options
    Hashir said:
    What is the exact model of the notebook? Example an515-51-75kz. Does this problem occur after resetting the battery?
    PH315-51-78NP
    Unfortunately I do not think it has a battery reset button at the back 
    Turn off the notebook, disconnect the power adapter and press the power button for 12 seconds.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited June 2020
    Options
    @Hashir all 2017/18 predator/nitro laptops have the battery pinhole you have it as yours its a 2018 model (disconnect from AC press hold for 30+s leave it to rest for 2/3h try to boot into bios and reset setup to defaults use DDU to uninstall the gpu drivers and reinstall)  but i would try the suggestion above use a external display artifacts are usually hardware failure hope not also make sure windows havent updated recently and the issue was not created by an update if so roll back  and only accept answers as solved it your issue was really solved otherwise everyone will see what u accepted as solved  good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    xapim said:
    @Hashir all 2017/18 predator/nitro laptops have the battery pinhole you have it as yours its a 2018 model (disconnect from AC press hold for 30+s leave it to rest for 2/3h try to boot into bios and reset setup to defaults use DDU to uninstall the gpu drivers and reinstall)  but i would try the suggestion above use a external display artifacts are usually hardware failure hope not also make sure windows havent updated recently and the issue was not created by an update if so roll back  and only accept answers as solved it your issue was really solved otherwise everyone will see what u accepted as solved  good luck
    My bad, I might have provided the incorrect model number because my laptop is a 2019 model not a 2018 one. Anyways, the issue was with the display driver and I had to boot in safe mode and reinstall it. Seems to be working fine for now. I will try this method if this issue occurs in the future again. Thanks for your help!

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Hashir glad u got it sorted either way :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    Hey guys, 
    I solved the glitched screen issue earlier by uninstalling and reinstalling the display drivers and that seemed to work for a while but it happened yet again. I restarted my laptop and now its showing me this. I tried looking it up and booted in safe mode but could not solve the issue. My laptop starts up fine and the moment the lock screen loads up I get the glitch and it restarts itself. This keeps happening repeatedly. 
    Would really appreciate some help.
  • Commodore_1995#
    Options
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hashir
    Hashir Member Posts: 7

    Tinkerer

    Options
    Wont this delete everything on my laptop?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Options
    Hashir yes so backup whatever you need first even if u need to go into safe mode to do it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/