Having a few problems with the laptop

Hahaha
Hahaha Member Posts: 243 Practitioner WiFi Icon
edited December 2023 in 2020 Archives
Nitro AN515-51. I7-7700hq, gtx1050 4GB, 16GB RAM, 60Hz display, 1TB HDD, 128GB SSD.
Since yesterday, I have noticed that my games sometimes crash after making a short static-like sound. I cleaned out some dust a few weeks ago so I think it's mostly clean. Then today I am getting problems with downloads. I have full speed at one point but it abruptly slows down/stops within a minute of starting(then a few minutes later it resumes). The download issue has been happening across all sources; so it isn't related to the website. My internet is fine and I confirmed it. 
There have not been any random shutdowns, however. No abnormal temperatures showing up. Fans run at same volume as they used to, which is noticeable over the speakers in a quiet room. And these quirks occurred while plugged in and at full charge. 
I am wondering whether any component of my computer might be failing. I know it isn't easy to comment from just reading this but any hints will be greatly appreciated. Also, I am out of warranty. So I need to know if Acer does paid servicing outside the 1 year warranty period(without extended warranty). If so, how do I contact them? The mail address provided in support site turned out a dud, I got no response the last time I tried.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Actually, yes. Before trying to blow out the dust again yesterday, I poked the reset button with a pin for 30 seconds. I also made sure that the interlock button near the RAM slots is pushed down when closing the lid. But today the download issue is still happening. I don't know about the crashing problem because those were occasional and happened only twice yesterday. If the crashes continue, I will update here.
  • Have you checked that the static sound is coming from the power adapter?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Have you checked that the static sound is coming from the power adapter?
    no...that can't be. It happened only twice so I wasn't paying attention...but as far as I can guess, it sounded like it came from the speakers
  • Is the noise audible in a video recording?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    edited June 2020
    Is the noise audible in a video recording?

    You mean that static like sound? No, I wasn’t recording at that time. Besides it did not happen again after that, so did not have a chance to experiment. The same game crashed again(saying GPU drivers need updating) but the sound did not come. However my drivers are all up to date and there are no such reports on the game’s forum. 
    Another thing I noted was, this happens when the power cut occurs and the UPS in our house becomes the source. There is no delay in switching to the backup as the charger does not beep at all. However it is a 1050W pure sine inverter and it should not be causing problems. I am just mentioning this in case I overlooked something in my ignorance.  
    About the Internet problem, I will do a large download today and tell you how it goes. 

  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    I downloaded some stuff today but everything went fine. That problem seems to have gone away. 
  • Sinusoidal nobreaks are the best. Now, does the same problem occur when you plug the power adapter directly into an electrical outlet?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Sinusoidal nobreaks are the best. Now, does the same problem occur when you plug the power adapter directly into an electrical outlet?
    I think the inverter is that kind. No, it does not occur when plugging into the outlet.
  • So this static sound, only occurs when connecting the notebook to the sinusoidal UPS, correct?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    Yes. That is when they happened
  • Is it possible that the sinusoidal UPS is in trouble?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Hahaha
    Hahaha Member Posts: 243 Practitioner WiFi Icon
    edited June 2020
    highly unlikely. it's new. we just got it installed a week ago.....anyway it doesn't seem to be happening for the last few days. I think it got solved by itsef or something. Sorry for wasting your time and thanks a lot.
    I'll just mark the answer and close this
  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)