Secondary hard drive interrupts my system from booting?

Virmana
Virmana Member Posts: 42 Devotee WiFi Icon
edited October 2023 in 2020 Archives
i've had this issue for past 4 days, it only happens when the secondary drive is in. OS is installed on the SSD. When i take it out, all back to normal. The last time, windows would never boot if this drive was in, even the recovery disk would free on the windows loading screen.

I had to unfortunately wipe the drive, it went back to normal.. until today when i got blue screened. it mentioned kernal, or something.

Could this be related to the 1.22 bios update? it states its purpose was to fix the issue with the secondary drive not appearing in BIOS. I've updated this within.. the past 2 weeks. I then updated the device firmware to 1.22 on device manager within the past week. Is this just a coincidence? now this secondary drive actually interrupts the screen before the 'predator' logo appears, and windows does manage to boot.. however the drive is not found anywhere. I'm gonna load up hirensCD through usb and try to repair bad sectors overnight.

Answers

  • StevenGen
    StevenGen ACE Posts: 12,487 Trailblazer
    edited June 2020
    What is your Predator's model number? Is the secondary drive a spinner HDD or an SSD? This sounds like your second drive is faulty and is vertually unusable. I've had this problem and its not worth using these sorts of drives for anything, get a new drive as they pretty cheap. There shoud not be any problems connecting a secondary drive via usb 3.0 try and pug it into the 2.0 usb plug, if this drive is faulty it would still connect but you wouldent be able to either format it or use it. Try to do a format (e.g. right click 'format' NTFS (default)) of this drive and see if it comes online. If not, then this drive is not worth using as even if you can get it working, there is a great risk of putting any data onto it. 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Virmana firstly get bluescreen viewer and identify the exact bsod error and what caused it could be a faulty drive or drivers or even a OS issues that needs a stock recovery fresh install is the drive youre talking about its a 2.5" try it on another device see if it works fine either via usb or internal at this point without more detailed info about the exact bsod errors could be anything from just software to worst case hardware


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Virmana
    Virmana Member Posts: 42 Devotee WiFi Icon
    xapim said:
    Virmana firstly get bluescreen viewer and identify the exact bsod error and what caused it could be a faulty drive or drivers or even a OS issues that needs a stock recovery fresh install is the drive youre talking about its a 2.5" try it on another device see if it works fine either via usb or internal at this point without more detailed info about the exact bsod errors could be anything from just software to worst case hardware
    StevenGen said:
    What is your Predator's model number? Is the secondary drive a spinner HDD or an SSD? This sounds like your second drive is faulty and is vertually unusable. I've had this problem and its not worth using these sorts of drives for anything, get a new drive as they pretty cheap. There shoud not be any problems connecting a secondary drive via usb 3.0 try and pug it into the 2.0 usb plug, if this drive is faulty it would still connect but you wouldent be able to either format it or use it. Try to do a format (e.g. right click 'format' NTFS (default)) of this drive and see if it comes online. If not, then this drive is not worth using as even if you can get it working, there is a great risk of putting any data onto it. 
    It's a spinner, a 2tb by seagate. I would think because it's a fairly large hard drive that it's more susceptible to faults. I managed to write all 0's to it(format) and the health seems to be back to 'good' status and other short/long sector tests that failed are coming back fine, but i'm still paranoid about this one. I may have to use another hard drive unfortunately but i do know it was the hdd doing it.
  • Scottyat5
    Scottyat5 Member Posts: 35 Die Hard WiFi Icon
    If you have both M.2 NVMe sockets used. Then the Hard Drive/ SSD might be disallowed. Probably has something to do with the SATA Controller. Interesting as my Windows 10 Home OS was only installed on the 512GB Samsung NVMe. I cloned Windows 10 to a 1TB Samsung 970 EVO M.2 NVMe. I would believe you need to enter BIOS and Select which Disk Drive you want to boot up from.  Oh! providing you have some extra cash, today avoid purchasing SATA Hard Drives as they weigh more, run hotter due to mechanical parts, have a shorter life span do yourself a favor by getting Solid State Drives. Backups are a must or save to the Cloud.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    Virmana its completely normal for the hdds to fail over time some in a very short time depending on the manufacturer :)
    Scottyat5 the bios doesn not disallow any drives when you boot the os drive its always the first unless you change it to the usb/ethernet (when available) and the OP already stated that the issue was the hdd itself which happens frequently depending on the brand and quality of the drive itself i would recommend only wdblue or toshiba for 2.5" hdd drives up to 2tb only more than that they wont fit 3tb/5tb they are 15mm not 7/9mm  i have a 2.5" seagate 5tb external 

    Also when you clone a drive you need to format the previous one or remove it or the uefi boot will conflict between both and will create issues booting


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/