Acer Predator Helios 300 PH317-53-70T will not boot when mini display port cable fitted.

NeilhB
NeilhB Member Posts: 1 New User
edited November 2023 in 2020 Archives
 "Acer Predator Helios 300 PH317-53-70t"   August 2019 purchased.
 This laptop will not boot up when a display port lead/monitor is connected.
Unplug the lead, laptop will reboot 2 or 3 times then boot normally.  Putting lead back in causes no issues until next time turned off when no boot happens again.
Tried monitors provided lead, and 2 small extension leads ( to avoid wear on laptop port ).
Done battery reset - hold power button for over 30 seconds.  Also on latest bios 1.11 and laptop keeps itself up to date with drivers ( and checked on Acer site for 2020 ones ). Seems still on june 2019 VGA nvidea drivers according to Acer support downloads - nothing newer available.

Any help - settings etc. before I RMA it to acer under warranty?
Thanks
NB

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    NeilhB i am really not sure but im aware some laptops are designed to not boot up when a external display is connected can only be connected after it boots up dunno if its the case here or not have u tried via hdmi instead  unfortunately you would have to contact acer support directly to find out more about it 


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