Predator G3 572 Error and shut down

coneacristian
coneacristian Member Posts: 1
edited November 2023 in 2020 Archives
Predator G3 572
sn: nhq2cek001XXXXXXXXXXXX
snid: XXXXXXXXXXX
bios: v1.13
windows 10

 hy. I play 15 minutes Any Game and this Error shut down my laptop.  I dont Now what to do. I clean my laptop ( no dust) ty 
 

[Post edited to remove inappropriate or personal content -Acer-Manny]

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    @coneacristian  please do not post serial neither snid its not allowed read the ACUA rules im going to mark your thread as spam to be moderated and your issue seems to be a gpu issue wither software/drivers or worst case hardware gpu faulty i suggest you remove the gpu drivers completely with ddu and reinstall them if the issue persists backup whatever you need and perform a stock recovery clean install ALT+F10 on boot and delete everything option (assuming your recovery still intact) if after a clean install the issue persists i would assume its a hardware fault 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I would like to add as well, that there may be only a bad contact on the edp cable or it may also be a problem on the display itself. Anyway, try the suggestion of colleague @xapim first and if it doesn't work, check the edp cable:
    However, make sure the notebook is under warranty.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)