Screen broken?? - XB271HU

Malinyvonnelinnea
Malinyvonnelinnea Member Posts: 2 New User
edited February 14 in 2020 Archives

Hi!

I have a problem with my monitor. A few weeks ago after a Windows update something happened to my monitor. I have a 27” zeroframe, g-sync predator monitor. But now as you can see on the pictures I have like a 1cm gap between the monitor and the “screen”. I don’t know what is wrong. 

I sent the monitor to Acer to check it out and just got it back and the same issue is there. The support says that they can’t find anything wrong but the “screen” should be all the way to the edge. Can someone please help me? 

Best regards
malin 

Answers

  • Does the problem occur on another computer? Have you checked the windows resolution?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Malinyvonnelinnea
    Malinyvonnelinnea Member Posts: 2 New User
    I tried the monitor with an other computer and it was the same problem. The settings seems to be okay 
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Sometimes you see that type of effect if the vertical refresh is different than what the monitor expects. It squishes the display slightly. Try several different refresh speeds to see if the issue moves around.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Have you tried to reset the monitor? Have you tried to reset the monitor? Also, did you check these settings?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)