Acer Nitro 5 2019 AN515-54 Fan Running Over 4000 RPM at Idle !!

Hi, I bought an Acer Nitro 5 2019 model OVER A MONTH ago. Recently, I have faced a problem while I was using my laptop with normal tasks (like web surfing or coding), its fan suddenly started running over 4000RPM (according to nitro sense) very loudly and did not stop until I shutdown. The CPU usage was always below 40% and the temperature <= 50*C. I have brought it to Acer Center for maintenance THREE times but nothing changed:

First time: My laptop was cleaned with the glue replaced. It worked fine for about three hours (I stayed at the center three hours for checking), then I went home and the problem occurred again.

Second time: (Right on the next day) The cooling fans was replaced with new ones, but it did not helped. The fans speed was still over 4000 RPM and I had to bring it back to the center.

Third time: The employee promised to fix the problem completely. I received my laptop after 2 days with the window reinstalled and the BIOS updated. It work fine for about three weeks, and now here it is again. I am wondering if I should bring it for maintenance again or just find another laptop

Is there anyone had the same problem as me? Please tell me whether this problem could be fixed or not?

Thank you very much!

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Commodore_1995#

Even configuring the fans manually in nitrosense, the problem remains?

xmen1404

Yes, it cannot help. I set Auto fan and Balance Mode all the time. When the fans run wild, I cannot slow it down by custumizing, but speed it up. I also tried to set fan speed at about 2000 RPS manually when using but nothing different.

Commodore_1995#

Other users are also complaining about this. See this table:

xmen1404

I have also read other similar posts but the only way is bringing for maintenance. Do you have any advice for my situation?

Commodore_1995#

What I can suggest is that you try to update the bios and limit the processor to 99%. But updating the bios is a risky procedure and I am not responsible for any damage.

xmen1404

I have my BIOS updated to the lastest version three weeks ago, and the processor limit is always 90% but it has made no difference.
Thank you anyway!

IS THERE ANY ACER EMPLOYEE HERE?? PLEASE TELL ME WHETHER OR NOT THIS ISSUE COULD BE FIXED??

batmalin

Nope, this is not an official Acer support site, its a community forum where users are helping other users.

xmen1404

So sad

Anyway, do you think that this is a BIOS issue? I dont know whether I should bring my laptop to Acer Center again or stay at home and wait for a BIOS update?

batmalin

I would wait for a new BIOS...

Huber

Have you noticed that the problem started when you installed an SSD, I have a nitro 5 an515-54 and the solution I found after many days looking for this problem is to remove the ssd since it heats up the system a lot and does not let the temperatures drop and therefore some strange reason the nitro sense doesn't do it, it only works to raise the RPM, I hope it works.