OSD Joystick replacement possible? (XB273K P)

erz
erz Member Posts: 5 New User
edited February 23 in 2020 Archives
Hi All.
I just bought a XB273K P and its been mostly perfect in terms of BLB. However the OSD Joystick does not register clicks and I cannot change any settings. Is it possible to just replace this part? I'd like to avoid sending it in for repair. If the Acer display widget would work perhaps its would've mitigated this issue but when I run it is says "monitor not supported."

TIA

Best Answer

  • laurent_14
    laurent_14 ACE Posts: 10,354 Trailblazer
    edited June 2020 Answer ✓
    Hi,
    It is possible to only replace the plastic part but your monitor is under warranty. Here is the part number:
    42.TBAM2.001 - FUNCTION KEY BUTTON JOYSTICK

    #17:

    May be the issue comes from the key board (#15).

    About Acer display widget, did you install this version?

    France

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,354 Trailblazer
    edited June 2020 Answer ✓
    Hi,
    It is possible to only replace the plastic part but your monitor is under warranty. Here is the part number:
    42.TBAM2.001 - FUNCTION KEY BUTTON JOYSTICK

    #17:

    May be the issue comes from the key board (#15).

    About Acer display widget, did you install this version?

    France
  • erz
    erz Member Posts: 5 New User
    Thanks for the response! I did use the linked version of the acer display widget and the only function that works is the split screen feature. I appreciate the part number, I've ordered that and I'll attempt the fix myself.


  • erz
    erz Member Posts: 5 New User
    Also would you happen to have the part number for #15 as I might as well order that too
  • laurent_14
    laurent_14 ACE Posts: 10,354 Trailblazer
    Could you give the first ten characters of the monitor serial number (S/N)?
    France
  • erz
    erz Member Posts: 5 New User
    Sure thing, the first 10 characters of the Serial # are MMTFDAA001 

    Thanks
  • laurent_14
    laurent_14 ACE Posts: 10,354 Trailblazer
    Thanks. The part number of the part #15 is:
    55.T6ZM2.002 - KEY BOARD
    France