HELP, CHROMEBOOK WONT CONNECT TO WIFI OR SHOW WIFI

camila890
camila890 Member Posts: 1 New User
edited November 2023 in 2020 Archives
for weeks now my daughters chromebook hasn't connected to the wifi. we both don't know what is happening. we have tried googling but have not yet found anything that has helped. when we go to network, all that shows up is VPN. we cant go into many things due to it not being connected fo wifi. we have no reset the chromebook and are now stuck on the "join wifi network" still nothing had shown from any networks. 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,340 Pathfinder
    Hi @camila890
    You should powerwash the system and start from scratch. It appears the installation of the VPN client corrupted a network component. VPNs are a bit of a mess on ChromeOS. Usually toggling the 'always-on VPN' setting OFF and hard resetting (power+refresh) and making sure the VPN doesn't reconnect usually does the trick.
    Another way to properly determine if your connectivity problem is caused by your Chromebook or your router is to test the Chromebook at other locations. If it can't connect anywhere, the problem is in your Chromebook.
    If you are using a managed device from a school or company, it may be restricted to only certain networks. Contact your administrator if that is the case.

    If the above steps do not provide the desired solution, please follow the steps in one of the articles below:


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