Predator Helios 300 - Freezing while gaming sometimes and making a buzzing sound on the earphones

LucasTomita
LucasTomita Member Posts: 29 Troubleshooter
edited November 2023 in 2020 Archives
Hello I have a Predator Helios 300 (G3-572-75l9), I received it back from the maintence about a month ago, I had no problems playing games, now when I'm playing a few games like Valorant, it simple freezes (sometimes only, I don't exactly know why!)

The freeze/buzz sounds is something similar to this: https://www.youtube.com/watch?v=sJ3yXpY5yoc

The only difference is, it doesn't turn off my notebook, but I get stuck without being able to do anything except turn the power off by pressing power for a few seconds, any ideas?...

The temperatures of both GPU and CPU are lower than 80Cº and I'm using a ThrottleStop pre configurated by Red-Sand if I'm not mistaken, hopefully someone have an idea of whats the problem with my predator!


Answers

  • Are there any specific errors in the event viewer? Does the same problem occur when disconnecting the monitor, mouse and external keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • LucasTomita
    LucasTomita Member Posts: 29 Troubleshooter
    Hello @egydiocoelho, as you know I'm brazillian just like you, soo I'm not gonna translate the image, but this is what shows up on my event viewer, any ideas?



  • Are there any specific errors in the system tab?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)