I have seen other threads on here about this problem but I want to start my own for visibility. I just bought this system March 15 2020 and everything has been fine until about a week ago. Now I get random freezes and instant reboots. They seem to get worse and worse, until now I can barely do anything in windows longer than 10 minutes.
- temperatures appear normal
- happens in and out of games, using browser, whatever; no correlation to any one program
- I have not overlocked, I never use "turbo," no modifications whatsoever, except:
- I have a 500GB SSD in the NVME slot which I added after purchase
- leaves zero indication in Event Viewer or Reliability Report, even with crash dumps enabled; Event Viewer notes that the system restarted unexpectedly, but that's it
- I have done a system restore back to a week ago
- I have done a windows reinstall WITH files kept intact
- I have done a clean windows reinstall files
- I am doing a memory test now but I doubt it finds anything
- I chatted with Acer support and they recommend I boot into bios and leave it overnight (to confirm if it is hardware?)
I have seen other people on here say they turned in their machine to be repaired, but got it back with the same problem. What the hell should we do, here?
I thought it had to be a windows update breaking something, but on the clean reinstall I stopped all updates and it still froze and crash almost immediately. This seems to me like failing hardware.
Other threads:
https://community.acer.com/en/discussion/572712/helios-300-ph315-52-rebooting-at-random/p1https://community.acer.com/en/discussion/603858/predator-helios-300-ph317-53-restarting-itself-randomly#latest
