In-build as well as external Microphone not working in Swift 3 (SF314-55G)

AbhiShah
AbhiShah Member Posts: 1 New User
edited November 2023 in 2020 Archives
In recording devices, two devices are listed :- Microphone Array(Default) and stereo mix but does not respond to any sound. I've also tried uninstalling the device from device manager and reinstalling the audio driver from acer website but it doesn't seem to work. 

I also checked in the privicay settings, the Microphone is enabled and I have provided the required permission to "Voice Recorder" app.

I also did a factory reset but it didn't help.

Any possible solutions that might fix this ?

Answers

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  • SanthoshN
    SanthoshN Member Posts: 1 New User
    AbhiShah said:
    In recording devices, two devices are listed :- Microphone Array(Default) and stereo mix but does not respond to any sound. I've also tried uninstalling the device from device manager and reinstalling the audio driver from acer website but it doesn't seem to work. 

    I also checked in the privicay settings, the Microphone is enabled and I have provided the required permission to "Voice Recorder" app.

    I also did a factory reset but it didn't help.

    Any possible solutions that might fix this ?

    Even I am exactly facing the same problem. I called the acer customer support and customer care rep called me up to check. He logged in to my laptop and checked everything. But could not fix the problem. Then during the conversation I mentioned that I have installed ubuntu linux side by side and have made it a dual boot machine. Then he said, that could be the problem why mic is not working!! Even when I boot with ubuntu linux I see the same problem, internal mic does not work.

    Final suggestion from the customer care rep was to do a factory reset and try again. If still the problem persists, take it to the service centre.

    @AbhiShah, Do you also have installed ubuntu side by side windows? In case if you have found a solution, please let me know.