Help - Predator G3600 does not shut down completely

MaximeB
MaximeB Member Posts: 8

Tinkerer

edited February 15 in 2020 Archives
Hello,

I have an Acer Predator G3600 and I reinstalled my Windows 10 completely by formatting my drive. To redo the installation, I had to convert my disk from MBR to GPT format to match the UEFI model.
The installation was done correctly and everything works perfectly.

Except that since, impossible to turn off my computer. With the Stop button, it seems that the hard drive stops working but the fans continue to run. So, i must force them to turn off my computer ...

I tried a lot of things: BIOS update and Acer Chipset, all my Win10 1909 updates, all my graphics driver updates etc ... I tried to remove the quick start, I disabled Intel (R) Management Engine Interface etc ... Anyway I don't have the solution! What do you think ? I had never had this problem before, that is to say before my reinstallation 3 days ago. I have already reinstalled also and same effect.

Thank you !

Best Answer

  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    Answer ✓
    I did amazing !! Finally I followed my instinct, I created a bootable installation key in MBR via Rufus. I formatted and converted my GPT disk to MBR then I managed to install Windows 10. Everything went well and I tried to shut it down: victory !!!
    Thank you very much for your help and your responsiveness!

Answers

  • Try accessing the bios and then press f9 to restore it and then f10 to save and exit. If the problem still occurs, check if something is registered in the windows event viewer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    Hello,

    I have successfully restored the BIOS but without success. I also did the Windows 10 2004 update which did not change the problem when I try to shut down the computer.

    Regarding Windows Event Viewer, there is a lot of information. Which are relevant? I had 5 errors in the last hour like this :

    Nom du journal :Microsoft-Windows-Kernel-EventTracing/Admin
    Source :       Microsoft-Windows-Kernel-EventTracing
    Date :         11/06/2020 16:32:29
    ID de l’événement :2
    Catégorie de la tâche :Session
    Niveau :       Erreur
    Mots clés :    Session
    Utilisateur :  Système
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Échec du démarrage de la session « PerfDiag Logger » avec l’erreur suivante : 0xC0000035
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{b675ec37-bdb6-4648-bc92-f3fdc74d3ca2}" />
        <EventID>2</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>2</Task>
        <Opcode>12</Opcode>
        <Keywords>0x8000000000000010</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:29.2421892Z" />
        <EventRecordID>3</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="268" />
        <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="SessionName">PerfDiag Logger</Data>
        <Data Name="FileName">
        </Data>
        <Data Name="ErrorCode">3221225525</Data>
        <Data Name="LoggingMode">8388736</Data>
      </EventData>
    </Event>

    There were also 5 simultaneous errors : 

    Nom du journal :System
    Source :       Microsoft-Windows-DistributedCOM
    Date :         11/06/2020 16:32:30
    ID de l’événement :10010
    Catégorie de la tâche :Aucun
    Niveau :       Erreur
    Mots clés :    Classique
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Le serveur {0002DF02-0000-0000-C000-000000000046} ne s’est pas enregistré sur DCOM avant la fin du temps imparti.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10010</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:30.4961697Z" />
        <EventRecordID>364</EventRecordID>
        <Correlation ActivityID="{2f1388e7-90eb-428e-8929-475bf69ccb10}" />
        <Execution ProcessID="1004" ThreadID="1372" />
        <Channel>System</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="param1">{0002DF02-0000-0000-C000-000000000046}</Data>
      </EventData>
    </Event>

    Nom du journal :System
    Source :       Microsoft-Windows-DistributedCOM
    Date :         11/06/2020 16:32:29
    ID de l’événement :10010
    Catégorie de la tâche :Aucun
    Niveau :       Erreur
    Mots clés :    Classique
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Le serveur {7966B4D8-4FDC-4126-A10B-39A3209AD251} ne s’est pas enregistré sur DCOM avant la fin du temps imparti.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10010</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:29.9961948Z" />
        <EventRecordID>363</EventRecordID>
        <Correlation ActivityID="{9d1adc51-6788-4ad8-a4b1-bdb62ddf0c91}" />
        <Execution ProcessID="1004" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="param1">{7966B4D8-4FDC-4126-A10B-39A3209AD251}</Data>
      </EventData>
    </Event>

    Nom du journal :System
    Source :       Microsoft-Windows-DistributedCOM
    Date :         11/06/2020 16:32:30
    ID de l’événement :10010
    Catégorie de la tâche :Aucun
    Niveau :       Erreur
    Mots clés :    Classique
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Le serveur {0002DF02-0000-0000-C000-000000000046} ne s’est pas enregistré sur DCOM avant la fin du temps imparti.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10010</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:30.7305372Z" />
        <EventRecordID>365</EventRecordID>
        <Correlation ActivityID="{6252a735-ea70-418f-bc69-924b16185696}" />
        <Execution ProcessID="1004" ThreadID="1372" />
        <Channel>System</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="param1">{0002DF02-0000-0000-C000-000000000046}</Data>
      </EventData>
    </Event>

    Nom du journal :System
    Source :       Microsoft-Windows-DistributedCOM
    Date :         11/06/2020 16:32:35
    ID de l’événement :10010
    Catégorie de la tâche :Aucun
    Niveau :       Erreur
    Mots clés :    Classique
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Le serveur Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c!App.AppXaygf26t1thjd8qjpynd7k9g9ng00agm4.mca ne s’est pas enregistré sur DCOM avant la fin du temps imparti.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10010</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:35.3511846Z" />
        <EventRecordID>367</EventRecordID>
        <Correlation ActivityID="{e0db3af4-f2a4-4951-bad5-aeed2685fff5}" />
        <Execution ProcessID="1004" ThreadID="1112" />
        <Channel>System</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="param1">Microsoft.SkypeApp_14.56.102.0_x64__kzf8qxf38zg5c!App.AppXaygf26t1thjd8qjpynd7k9g9ng00agm4.mca</Data>
      </EventData>
    </Event>

    Nom du journal :System
    Source :       Microsoft-Windows-DistributedCOM
    Date :         11/06/2020 16:32:30
    ID de l’événement :10010
    Catégorie de la tâche :Aucun
    Niveau :       Erreur
    Mots clés :    Classique
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    Le serveur {973D20D7-562D-44B9-B70B-5A0F49CCDF3F} ne s’est pas enregistré sur DCOM avant la fin du temps imparti.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10010</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:32:30.7305372Z" />
        <EventRecordID>366</EventRecordID>
        <Correlation ActivityID="{b2b3b886-3096-495a-8e35-78a781a4acfc}" />
        <Execution ProcessID="1004" ThreadID="464" />
        <Channel>System</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="param1">{973D20D7-562D-44B9-B70B-5A0F49CCDF3F}</Data>
      </EventData>
    </Event>


    Finally, there is also a critical error :

    Nom du journal :Microsoft-Windows-AppModel-Runtime/Admin
    Source :       Microsoft-Windows-AppModel-Runtime
    Date :         11/06/2020 16:06:37
    ID de l’événement :79
    Catégorie de la tâche :Aucun
    Niveau :       Critique
    Mots clés :    (35184372088832),Process
    Utilisateur :  DESKTOP-B5SEQAL\maxim
    Ordinateur :   DESKTOP-B5SEQAL
    Description :
    0x3D55 : les informations d’exécution Microsoft.BioEnrollment_cw5n1h2txyewy de la famille de package sont endommagées. Tentative de résolution du problème.
    XML de l’événement :
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
        <EventID>79</EventID>
        <Version>0</Version>
        <Level>1</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x2000200000000001</Keywords>
        <TimeCreated SystemTime="2020-06-11T14:06:37.9673517Z" />
        <EventRecordID>16</EventRecordID>
        <Correlation />
        <Execution ProcessID="4776" ThreadID="4912" />
        <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
        <Computer>DESKTOP-B5SEQAL</Computer>
        <Security UserID="S-1-5-21-1056166854-3782266603-2206724305-1001" />
      </System>
      <EventData>
        <Data Name="PackageFamilyName">Microsoft.BioEnrollment_cw5n1h2txyewy</Data>
        <Data Name="ErrorCode">0x3d55</Data>
      </EventData>
    </Event>

    Thank you !! 

  • I think it may be some with driver or some acpi problem. As your model came with windows 7, what happens when you update your drivers with iobit's driverbooster program? It is possible that a driver is not installed.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    Thank you very much ! Indeed there were 13 obsolete pilots, sometimes over 12 years old ...
    But unfortunately the problem persists ...
  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    I would like to share with you another experience: I put myself in safe mode and I shut down my computer. On the shutdown screen, my computer freeze.
  • what happens when you disable fastboot and quietboot in the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    I don't have a FastBoot option in my BIOS. As for QuietBoot, this has no effect on shutting down the PC.

    I am not an expert but do you think that reinstalling Windows on a GPT disk does not have an influence? I do not know if my BIOS is really a UEFI (the PC dates from 2010). Should we try to reinstall Windows 10 with a bootable key in MBR format?
  • billsey
    billsey ACE Posts: 31,719 Trailblazer
    Double check in power options what it's set for when you press the power button. It might be only sleeping. Also in safe mode does it hang for a long time and then shut off, or is it in that hung mode forever?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    It is well written that when I press the on / off button, the computer must shut down. When I press the sleep button, the computer should go to sleep. Quick start is disabled.

    In safe mode, when I wanted to turn off the PC, it freeze when "stop in progress" was displayed. The computer failed to shut down, but strangely, Windows didn't look like either
  • The service guide for your model shows this function, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaximeB
    MaximeB Member Posts: 8

    Tinkerer

    Answer ✓
    I did amazing !! Finally I followed my instinct, I created a bootable installation key in MBR via Rufus. I formatted and converted my GPT disk to MBR then I managed to install Windows 10. Everything went well and I tried to shut it down: victory !!!
    Thank you very much for your help and your responsiveness!
  • Accept your own answer.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)