An issue with Acer Care Center

Razet
Razet Member Posts: 1 New User
edited March 2024 in 2020 Archives
Hello,

I recently installed two new hard drives to my PC, replacing one old one. As so I had to move my OS to another one, but after the whole process, I was getting errors on startup regarding some files for Acer Drive. I have fixed the errors by replacing the files, but I still have an issue with Acer Care Center. Upon trying to run the program I get an error "The external backing provider is not recognized." I tried reinstalling the Care Center off the internet, using a AcerCareCenterCheckTool.exe but it says 'Sorry! This computer is not supported.' Even though my computer is an Acer Predator G3-710. This wouldn't be so much of an issue otherwise, but for some reason I cannot play some of the games I have now, and I'm trying to find out why, if this error has anything to do with them.

Any help would be appreciated!