My Acer Nitro 5 is stuck on the loading Screen

bepsi
bepsi Member Posts: 1 New User
edited July 2022 in Nitro Gaming
there is no spinning loading dots, and It never boots up, I asked a worker at best buy, and he said reset the operating system but I don't know how. Please help.

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Press and hold the power button till the machine completely shuts off. About 5 seconds. Then press and hold the ALT+F10 keys. While still holding the ALT+F10 keys, press the power button to turn the machine back on. A recovery screen should appear as in the video below. You can try to refresh the machine while saving your personal files or reset it to a factory fresh condition, Jack E/NJ


    Jack E/NJ

  • plshelp
    plshelp Member Posts: 1 New User
    JackE said:
    Press and hold the power button till the machine completely shuts off. About 5 seconds. Then press and hold the ALT+F10 keys. While still holding the ALT+F10 keys, press the power button to turn the machine back on. A recovery screen should appear as in the video below. You can try to refresh the machine while saving your personal files or reset it to a factory fresh condition, Jack E/NJ


    I have tried this and all it says is please wait
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    If you tried to save your personal files, this can take a long time.

    Jack E/NJ