Keyboard backlight turns off after 30 sec and cant be turned back on

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Answers

  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    JackE said:
    OK. Probably related to a Win10 update, the restore point for which is probably also long gone. You should check it anyway. Open ControlPanel. Search 'restore point'. Click 'create a restore point'. If the box that pops up shows SystemProtection is turned on, then click 'system restore' button. Click 'next'. See if there's a Win10 update restore point created just before 4/2. Probably been wiped already. Jack E/NJ
    system protection is turned off. so there are no restore points.:(

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    Is it possible that the acer care center and acer quick access are interfering with the keyboard functions after installing the 2004 version of windows?
    i could not understand mate. how can the two softwares interfere with windows update. 

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    If you refresh or reset the system for this annoying behavior, make sure system protection is turned on immediately afterward. Or an errant update might try to sneak in there again, and you be back to where you started. If it was mine, I'd probably live with the annoyance and hope some future update fixes the issue rather than chance having to set my system up the way I like it again which is more important to me than KB backlight weirdness. Jack E/NJ

    Jack E/NJ

  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    i cannot reinstall windows in this device right now it has some design and graphics softwares which take hours to install and i use these apps on daiy basis.
  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    JackE said:
    If you refresh or reset the system for this annoying behavior, make sure system protection is turned on immediately afterward. Or an errant update might try to sneak in there again, and you be back to where you started. If it was mine, I'd probably live with the annoyance and hope some future update fixes the issue rather than chance having to set my system up the way I like it again which is more important to me than KB backlight weirdness. Jack E/NJ
    ok i ll do it in future. And in am living with this issue for about 4 months now.. searching for answers.. but coudnt find any.
    And yes i hope some BIOS update will fix this issue. however acer is pretty slow in releasing updates for devices more than 1-2 years of launch..
    Hope for the best.
    However if some good solution arrives . Please do let me know. I would also update this thread if i came up with any solution.
  • What happens when you disable fastboot on bios and fast startup on power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    What happens when you disable fastboot on bios and fast startup on power options?
    i have tried that already. nothing happens mate. the problem is still there.
  • Can you send some pictures of the bios settings? There may be a function that is not shown in the service manual.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    Can you send some pictures of the bios settings? There may be a function that is not shown in the service manual.
    which part..all the pages or just the main menu one
  • Upload a photo of all the tabs. Just delete the snid and partnumber from the notebook.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • shuvvo
    shuvvo Member Posts: 1 New User
    facing the same issue. i have the same laptop.
    @green_seed got any solution?
  • green_seed
    green_seed Member Posts: 21 Troubleshooter
    shuvvo said:
    facing the same issue. i have the same laptop.
    @green_seed got any solution?
    yes yes. happened by mistake or without knowing glad you asked.
    Maybe it is a kernel issue.
    I ran some Linux distro (Kali & MINT) through external devices, it ran on MINT for about 8-9 days continuously and there the keyboard light was running just fine. After that booted back to internal SSD (windows 10 2004) and found everything was okay lights are running fine I had some issues with F12 key it was also fixed. 
    Maybe its BIOS to windows kernel or bios to grub to Linux kernel something happened out of my explanation bt it is working which matters.
    If you can, take a pendrive which have Linux installed and boot live into it use it for some time and boot back to windows.. it won't harm your laptop and there are tons of guide to do this ( Google : Linux live boot  ). if you are making a bootable drive use Ubuntu or Linux mint cause they will boot right up. 

    And do let me know if it worked.
  • @shuvvo I would check the bios version:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)